Innovative Workforce Solutions, LLC.

Check out my latest blog post on the importance of business intelligence in forecasting.

https://blog.injixo.com/workforce-management/your-call-center-forecast-is-probably-missing-this-critical-factor/

Your call center forecast is probably missing this critical factor | injixo What do you think about when you forecast? For most people, it’s the data, more specifically it’s taking historical data, applying algorithms, then publishin...

At the SWPP conference, we had a session where a panel rattled off 60 different ideas in 60 minutes. Attendees were furiously writing down all the good ones.. and resting their cramped hands during the bad ones :) Here are some I picked up that I wanted to share: For any analysis or variance reporting you do, always express the output in terms of FTE (Full Time Equivalent). [ 160 more words. ]

https://charlesawatson.wordpress.com/2016/04/07/workforce-management-tips-from-swpp

Workforce Management tips from SWPP At the SWPP conference, we had a session where a panel rattled off 60 different ideas in 60 minutes.  Attendees were furiously writing down all the good ones.. and resting their cramped hands …