Fixed Performance Inc

Customer retention isn’t just important in automotive; it’s everything.

A great sales experience might earn you a deal, but fixed operations determine whether that customer ever comes back.

One bad service visit doesn’t just cost you that customer; it can cost you their entire network. On the other hand, when you deliver a consistently great experience, customers become your best marketing tool, telling family and friends how great your dealership is without being asked. The problem?

Many advisors and technicians focus on the numbers and overlook the customer.

Retention is built on:
✔ Clear communication
✔ Transparency in pricing
✔ Honest recommendations (no overselling)
✔ Actually listening and caring

It comes down to integrity and consistency. If your dealership isn’t truly customer-focused on every level, it will show, and it will cost you.

If you're looking to improve retention quickly and effectively, I'd welcome the chance to talk.

Rob Gehring
Founder
Fixed Performance
Margin Plus
Office: (419) 433-8219
[email protected]

“Tim and Micayla were AWESOME! Everyone was very helpful and got us where we needed to be!

Want results like this for your dealership?

Let Fixed Performance help you get there.

Call us today at (419) 616-5049 to get started.

Have you filed for a warranty labor rate increase this year? Many states allow a parts-and-labor increase once a year, and some even allow it twice within the same calendar year.

Fixed Performance makes the process simple. We handle everything from start to finish and help you secure retail reimbursement for $4,500 per department submission.

✔ Fast
✔ Compliant
✔ Proven to increase dealership profitability
And yes, we offer a free estimate.

Ready to improve your margins? Call us at (419) 616-3005.

Want to know the biggest mistake people make about success? They think it’s something you find. It’s not. It’s something you build. It starts with clarity: What does success actually mean to you?

Then it comes down to ex*****on:
• Discipline in your daily actions
• Clear, repeatable processes
• Consistent tracking of results

Doubt will show up. Fear will show up. Your determination must be stronger.

The most successful people don’t rely on luck; they rely on structure, habits, and consistency.

Success is a process. No guarantees, just commitment. At Fixed Performance, we help dealerships build that process and drive real results in fixed operations.

Don’t just survive. Let’s thrive together. Reply to this post or reach out to our team at (419) 616-5049 to get started.