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From 30 trucks to 83 trucks in just a few years.

We toured Dufrene Building Materials Inc in Thibodaux, Louisiana to understand how this third-generation family business doubled their delivery fleet while maintaining their reputation for customer service.

What makes them different:
→ Project 6:30 (trucks staged nightly) ✅
→ Stock 40ft boards (most stop at 16ft) ✅
→ White-label their best sellers ✅
→ Contractor-only sales area ✅

Brad (COO) started as a forklift operator 26 years ago and now oversees this operation. His insight: "Customer service is our game. That's what we strive for."

We love visiting and learning from dealers like Dufrene who prioritize customer service 👊

Watch their operations in action below ⬇️

How do you make builders feel like they're your #1 priority?

Don't start rolling out the red carpet. It's often not about special treatment.

Sometimes it's just about getting the basic stuff right:

Reliability ✅ — accurate inventory and pricing
Transparency ✅ — real-time order notifications and delivery tracking
Control ✅ — self-serve portal and online bill payments

Listen to our CEO Erik on the Smarter Building Materials Marketing podcast with Beth and Zach from Venveo discussing how his builder experience shaped our approach: doing the basic stuff extraordinarily well with tech.

https://hubs.la/Q03mZGxn0

The old setup wasn’t cutting it. So Healdsburg Lumber Company built a new one.

This clip walks through why they made that call...and what it's meant for their customers and team.

More examples from yards we work with coming next week. Follow so you don’t miss it.