Reshift

As we approach 2025, we remind our followers that is here to work with you and your team.
Taking calculated risks is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.
If you see risk ahead on your path to innovation, give us a shout at reshift!

Taking a break this week on the slopes and came across this poignant reminder. I had to snap the double black diamond as I looked over the edge of the challenging slope ahead.

Venturing off the safe, well-trodden path takes courage, yes. But, doing so without guidance from someone with experience subjects you to unneeded risk.

The double diamond is a well-known visual representation of the method of complex problem solving. It provides a map of sorts for the process of innovation.

Taking calculated risk is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.

If you see risk ahead on your path to innovation, give us a shout at reshift!

As we approach 2025, reshift is here to work with you and your team. Send us a message.
Taking calculated risks is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.
If you see risk ahead on your path to innovation, give us a shout at reshift!

Taking a break this week on the slopes and came across this poignant reminder. I had to snap the double black diamond as I looked over the edge of the challenging slope ahead.

Venturing off the safe, well-trodden path takes courage, yes. But, doing so without guidance from someone with experience subjects you to unneeded risk.

The double diamond is a well-known visual representation of the method of complex problem solving. It provides a map of sorts for the process of innovation.

Taking calculated risk is fine, it's part of how you grow from where you are to where you want to be. If your path ahead is risky, it's best to have a map and a guide that knows where you are heading.

If you see risk ahead on your path to innovation, give us a shout at reshift!

Whether you're meeting in-person or virtual, 𝐜𝐫𝐞𝐚𝐭𝐢𝐧𝐠 𝐭𝐡𝐞 '𝐬𝐩𝐚𝐜𝐞' 𝐟𝐨𝐫 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐢𝐬 𝐞𝐬𝐬𝐞𝐧𝐭𝐢𝐚𝐥 𝐭𝐨 𝐭𝐡𝐞 𝐬𝐮𝐜𝐜𝐞𝐬𝐬 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐠𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠. The space you choose should 𝐚𝐥𝐢𝐠𝐧 𝐰𝐢𝐭𝐡 𝐚𝐧𝐝 𝐫𝐞𝐢𝐧𝐟𝐨𝐫𝐜𝐞 𝐭𝐡𝐞 𝐩𝐮𝐫𝐩𝐨𝐬𝐞 𝐚𝐧𝐝 𝐝𝐞𝐬𝐢𝐫𝐞𝐝 𝐚𝐭𝐦𝐨𝐬𝐩𝐡𝐞𝐫𝐞 𝐨𝐟 𝐲𝐨𝐮𝐫 𝐠𝐚𝐭𝐡𝐞𝐫𝐢𝐧𝐠.

Last week we ran a multi-day co-creation workshop for a client. It was held in a church sanctuary, full of 𝐥𝐢𝐠𝐡𝐭, 𝐰𝐨𝐨𝐝 𝐛𝐞𝐚𝐦𝐬 𝐚𝐧𝐝 𝐟𝐥𝐨𝐨𝐫𝐬, 𝐚𝐧𝐝 𝐚 𝐰𝐚𝐥𝐥 𝐨𝐟 𝐬𝐥𝐢𝐝𝐢𝐧𝐠 𝐠𝐥𝐚𝐬𝐬 𝐝𝐨𝐨𝐫𝐬 𝐭𝐨 𝐭𝐡𝐞 𝐨𝐮𝐭𝐬𝐢𝐝𝐞 𝐜𝐨𝐮𝐫𝐭𝐲𝐚𝐫𝐝 𝐠𝐚𝐫𝐝𝐞𝐧.

The workshop was about the climate crisis. It was appropriate to have light, ample space and a 𝐜𝐨𝐧𝐧𝐞𝐜𝐭𝐢𝐨𝐧 𝐭𝐨 𝐧𝐚𝐭𝐮𝐫𝐞 outside. We invited groups to take their work outdoors, own the space, make it their own. And they did.

As facilitators, we also drew the large group outside to circle up for a post-lunch 𝐬𝐭𝐫𝐞𝐭𝐜𝐡 𝐚𝐧𝐝 𝐛𝐫𝐞𝐚𝐭𝐡𝐢𝐧𝐠 𝐦𝐨𝐦𝐞𝐧𝐭, 𝐚𝐧𝐝 𝐭𝐡𝐞𝐧 𝐢𝐧𝐣𝐞𝐜𝐭𝐞𝐝 𝐞𝐧𝐞𝐫𝐠𝐲 𝐛𝐲 𝐫𝐮𝐧𝐧𝐢𝐧𝐠 𝐚 𝐬𝐞𝐭 𝐨𝐟 𝐞𝐧𝐞𝐫𝐠𝐢𝐳𝐞𝐫𝐬 before starting back at our work.

Contrast this to how we create the space for an online convening. While limited, we create a space in Miro or Mural in what we call the 𝐰𝐞𝐥𝐜𝐨𝐦𝐞 𝐰𝐚𝐥𝐥. Everyone is asked to go to the space a day or so before we convene and add their 𝐧𝐚𝐦𝐞, 𝐬𝐨𝐦𝐞𝐭𝐡𝐢𝐧𝐠 𝐚𝐛𝐨𝐮𝐭 𝐭𝐡𝐞𝐦𝐬𝐞𝐥𝐯𝐞𝐬, 𝐚 𝐩𝐡𝐨𝐭𝐨 𝐚𝐧𝐝 𝐚 𝐟𝐮𝐧 𝐩𝐫𝐨𝐦𝐩𝐭 like their favorite song growing up.

While the virtual space is much more challenging, we just kicked off a project using this technique and it really helped the team 𝐞𝐬𝐭𝐚𝐛𝐥𝐢𝐬𝐡 𝐚 𝐧𝐨𝐫𝐦 𝐨𝐟 𝐨𝐩𝐞𝐧 𝐬𝐡𝐚𝐫𝐢𝐧𝐠 𝐚𝐧𝐝 𝐬𝐞𝐭 𝐭𝐡𝐞 𝐭𝐨𝐧𝐞 for how we will engage together in the virtual space.

Regardless of where you meet, if you're convening people don't neglect the importance of the space you're using for the gathering. 𝐄𝐯𝐞𝐧 𝐢𝐟 𝐲𝐨𝐮 𝐡𝐚𝐯𝐞 𝐚 𝐥𝐢𝐦𝐢𝐭𝐞𝐝 𝐛𝐮𝐝𝐠𝐞𝐭 and even if you're physical space is bland, 𝐭𝐚𝐤𝐞 𝐭𝐡𝐞 𝐭𝐢𝐦𝐞 𝐭𝐨 𝐢𝐧𝐭𝐞𝐧𝐭𝐢𝐨𝐧𝐚𝐥𝐥𝐲 '𝐜𝐫𝐞𝐚𝐭𝐞 𝐚 𝐬𝐚𝐟𝐞 𝐬𝐩𝐚𝐜𝐞' 𝐟𝐨𝐫 𝐭𝐡𝐞 𝐤𝐢𝐧𝐝 𝐨𝐟 𝐜𝐨𝐥𝐥𝐚𝐛𝐨𝐫𝐚𝐭𝐢𝐨𝐧 𝐭𝐡𝐚𝐭 𝐲𝐨𝐮 𝐬𝐞𝐞𝐤.

Even small gestures like the welcome wall or activities where you pause, circle participants up so everyone sees one another - 𝐭𝐡𝐞𝐬𝐞 𝐭𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐜𝐚𝐧 𝐡𝐞𝐥𝐩 𝐬𝐞𝐭 𝐭𝐡𝐞 𝐬𝐭𝐚𝐠𝐞 𝐟𝐨𝐫 𝐝𝐞𝐞𝐩𝐞𝐫 𝐚𝐧𝐝 𝐦𝐨𝐫𝐞 𝐩𝐫𝐨𝐝𝐮𝐜𝐭𝐢𝐯𝐞 𝐰𝐨𝐫𝐤𝐢𝐧𝐠 𝐬𝐞𝐬𝐬𝐢𝐨𝐧𝐬.

Would you VOLUNTEER to participate in an experience design workshop to improve the TSA experience?

A 𝐜𝐨-𝐜𝐫𝐞𝐚𝐭𝐢𝐨𝐧 𝐬𝐞𝐬𝐬𝐢𝐨𝐧 𝐜𝐨𝐮𝐥𝐝 𝐝𝐫𝐚𝐬𝐭𝐢𝐜𝐚𝐥𝐥𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐭𝐡𝐞 𝐬𝐭𝐚𝐤𝐞𝐡𝐨𝐥𝐝𝐞𝐫 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞, AND, make the whole 𝐩𝐫𝐨𝐜𝐞𝐬𝐬 𝐅𝐀𝐒𝐓𝐄𝐑 𝐚𝐧𝐝 𝐂𝐇𝐄𝐀𝐏𝐄𝐑.

WHAT I SAW TODAY GOING THROUGH TAMPA AIRPORT WAS DUMBFOUNDING:

🐍 Typical line to get to ID screening was ok, but even that could be improved (when there are 𝐨𝐧𝐥𝐲 𝐚 𝐟𝐞𝐰 𝐩𝐞𝐨𝐩𝐥𝐞 waiting, 𝐰𝐡𝐲 𝐝𝐨 𝐰𝐞 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐰𝐚𝐥𝐤 𝐭𝐡𝐞 𝐰𝐡𝐨𝐥𝐞 𝐬𝐞𝐫𝐩𝐞𝐧𝐭𝐢𝐧𝐞?)

✅ The 𝐈𝐃 𝐜𝐡𝐞𝐜𝐤 𝐰𝐚𝐬 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐠𝐨𝐨𝐝. They used facial recognition and a driver's license scanner, and it was quick and efficient.

🍼 I was in line behind a young family with an infant and a toddler putting all their stuff in a dozen scanner trays was painful. It also took a lot of time and created a bottleneck. 𝐖𝐡𝐲 𝐝𝐨𝐞𝐬𝐧'𝐭 𝐓𝐒𝐀 𝐡𝐚𝐯𝐞 𝐚 𝐬𝐞𝐫𝐯𝐢𝐜𝐞 𝐟𝐨𝐫 𝐭𝐡𝐢𝐬?

👜 Putting your stuff in scanner trays is different at every airport. This 𝐥𝐚𝐜𝐤 𝐨𝐟 𝐜𝐨𝐧𝐬𝐢𝐬𝐭𝐞𝐧𝐜𝐲 𝐦𝐚𝐤𝐞𝐬 𝐞𝐯𝐞𝐫𝐲𝐨𝐧𝐞 𝐡𝐚𝐯𝐞 𝐭𝐨 𝐭𝐡𝐢𝐧𝐤 𝐚𝐧𝐝 𝐧𝐨𝐭 𝐤𝐧𝐨𝐰 𝐮𝐧𝐭𝐢𝐥 𝐥𝐚𝐬𝐭 𝐦𝐢𝐧𝐮𝐭𝐞. TSA staff have to literally yell these instructions to people in line.

♿ There was a line of people in wheelchairs waiting to go through the body screening 𝐣𝐮𝐬𝐭 𝐬𝐢𝐭𝐭𝐢𝐧𝐠 𝐰𝐚𝐢𝐭𝐢𝐧𝐠 for...I guess TSA to free up someone to help them through screening.

🔎 There was 𝐧𝐨 𝐜𝐥𝐞𝐚𝐫 𝐰𝐚𝐲𝐟𝐢𝐧𝐝𝐢𝐧𝐠 for where people merge into the body scanners. Just follow the person in front of you? Not as clear as that, actually.

⛔ On the 𝐨𝐭𝐡𝐞𝐫 𝐬𝐢𝐝𝐞 𝐨𝐟 𝐭𝐡𝐞 𝐛𝐨𝐝𝐲 𝐬𝐜𝐚𝐧𝐧𝐞𝐫, 𝐭𝐫𝐚𝐲𝐬 𝐩𝐢𝐥𝐞 𝐮𝐩 behind the family stopping the entire line of people behind us.

👎 Finally, a humiliated woman was being intimately body frisked right at the end of the line, in front of everyone. I was embarrassed for her.

The 𝐰𝐡𝐨𝐥𝐞 𝐞𝐱𝐩𝐞𝐫𝐢𝐞𝐧𝐜𝐞 𝐢𝐬 𝐝𝐞𝐬𝐢𝐠𝐧𝐞𝐝 𝐚𝐫𝐨𝐮𝐧𝐝 𝐭𝐡𝐞 𝐥𝐮𝐠𝐠𝐚𝐠𝐞 & 𝐛𝐨𝐝𝐲 𝐬𝐜𝐚𝐧𝐧𝐞𝐫𝐬. There is no real design here, it's just a process with no consideration for the people involved.