GCET

8:46 Update - The new router has been installed; however the vendor required a lengthy software update that is making configuration take much longer than expected. We are continuing to work with the vendor support team to reconfigure the equipment. We sincerely apologize for the delay and understand everyone's frustration.

4:28 Update - We continue to work on getting the new router fully configured. We will be working into the evening so we can reconnect people as soon as possible.

1:45pm Update - The new router is installed. Configuration work to finish fully connecting the network is taking a little longer than anticipated. We are working through it and will update again soon. Thank you for your patience.

*Reconnection Update*

We have received the new router and are beginning the installation process.

During the next 1-2 hours, you will likely lose connection to GCET services. This is a normal result of the new router installation process. Once we have confirmed successful installation of the new router, we will inform all customers. If you are still having trouble connecting after that, please power cycle your router by unplugging the power cord from the back of your router, waiting 20 seconds and plugging it back in. If you continue to have problems, please contact us at 413-775-6400.

Thank you for your patience and we look forward to getting you reconnected!

GCET is aware of a major outage for our internet service . We are working on identifying the problem and will update as we know more. Thank you for your patience as we get the service back online.

2:19 Our Engineers continue to work to identify the source of the problem. At this time there are customers out in multiple areas of the city. We will update this post again as soon as we know more . Our apologies and thank you for your patience.

3:49 Our engineers have narrowed the scope of their inquiry and are getting close to determining the exact nature of the problem. Once that is done, we can begin work on restoring service. We know this is taking longer than any of us would like. We appreciate your patience and we are doing everything possible to get service up and running as soon as we can. Thank you.

6:50 We have determined that there has been a hardware failure in an essential piece of our core system. We continue to work on fixing it , but it is possible that it will be sometime tomorrow before services are fully restored. We will continue to work on it tonight , and we will communicate more with you tomorrow morning. We are aware of the impact this has on people, so we are continuing to work on getting this corrected as soon as possible . We appreciate your patience and we will keep communicating with you as best we are able.