I S Consulting

We may be outgrowing our conference room! :-) Every Wednesday our service team meets, and we focus on continuing education. During this time, any engineer can bring up any ongoing, pesky unsolved ticket and have the full brainpower of our entire engineer team offer problem solutions. Do you have IT problems your current provider can't solve? Contact us today - we CAN! 678.450.4044.

ISC provides donation IT support to Sisu. Sisu (formerly Challenged Child and Friends), offers an integrated learning environment where children from 6 weeks to 6 years with special needs learn and interact alongside their typically developing peers.

We believe in fostering a courageous approach to life nurturing every child to reach his or her full potential. There is a unique spark in every child pushing him or her to accomplish more than ever dreamed possible. To learn more about Sisu please visit www.mysisu.org

Windows 7 support will end on January 14, 2020.

support.microsoft.com

ISC, a managed service provider (MSP) based in Gainesville, GA is expanding its office staff and is looking for a dispatcher to join our team. This person will act as a single point of contact for service requests and coordinate technical resources to best solve issues that clients have.

Responsibilities:

-Interface with clients on called-in service tickets.

-Review all service tickets that are created and evaluate for need, priority, and scheduling.

-Coordinate service tickets between clients and service technicians.

-Monitor and follow-up with technician's resource scheduling to verify work is completed in a timely manner.

-Coordinate escalation of tickets between support tiers.

-Resource utilization metric analysis and reporting

Characteristics Desired:

-Customer Service and Communication skills

-Highly Organized

-Ability to multi-task

-Self-Motivated

-Technical Awareness (a basic understanding of business technologies to better analyze and match tech skills with service tickets

We've just completed a refresh of our website for 2019. Please check it out and let us know what you think? Happy New Year!!!

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Kent Ivey and Steve Heimberger training at Microsoft Campus in Redmond Washington 1999.

Shhhhh! I'm whispering because this room is quiet. This is our senior network engineer room. These 8 guys have more than 100 years of combined experience in designing, implementing and troubleshooting complex business computer network systems.

Our Help Desk Room at 6:45am. Quiet now but in just a few minutes will be buzzing with IT guys solving computer problems for our business clients.

Clean Server Room of the Week!
This is how we do it!

Throwback Thursday
(but uploading friday morning)
ISC Christmas Party 2011

Our help desk room. The calm before the storm! :-)

Need help with IT? We've got a room full of people waiting on your call. Contact ISC today.

Windows 7 support will end on January 14, 2020. Start planning for Windows 10 today by contacting ISC.

support.microsoft.com