The Party Place

The Party Place is Arkansas' largest independently owned Party and costume store. It is also the only year round costume store in Fort Smith, Rogers and Conway.

We need several seasonal employees at each store to work through our busiest time of the year, Halloween.

While these are temporary positions, you will be trained and observed during this time for future/permanent positions and we currently have permanent positions to fill.

PLEASE NOTE! WE RUN BACKGROUND CHECKS, SO PLEASE CONSIDER THIS BEFORE APPLYING.

Customer Service Associate Description:

If you can't work on Friday, Saturday, or Sunday please don't apply.

If you don't like wearing costumes in public, please don't apply. *

Understands and is totally sales and service focused on the customer. The customer is our priority.

Acknowledges all guests through a greeting, smile or eye contact regardless of the task at hand.

Demonstrates knowledge of store products and uses this knowledge to build sales.

Practices suggestive selling, offering every guest related items in order to build multiple sales.

Maintains the highest standards of integrity, quality and timeliness in all of our business practices both internally and with our external partners.

Assists in merchandising the store following the Supervisor's instructions.

Maintains store merchandising and operational standards.

Follows all Company policies and procedures.

PHYSICAL REQUIREMENTS

Up to a $1,500 Retention Bonus

• The replenishment process will require you to lift, push and pull up to 25lbs daily.
• Cleaning, store recovery, setting plan-o-grams and endcap maintenance is required.
• Climbing ladders is required to re-stock and obtain merchandise for our customers.
• Ringing transactions on a register is required.
• Utilization of our helium system to fulfill customer orders is required.
COME JOIN THE PARTY
We create joy for our customers by making it easy to create unforgettable memories. We are Customer Obsessed. Our Team Leads lead by example and possess the energy and enthusiasm to match our customers excitement while providing an exceptional shopping experience. We are knowledgeable about our products and services because we have the broadest and best selection of party goods in the industry. We ensure we are in-stock and easy to shop. We inspire our customers with exciting concepts, themes, ideas and provide everything they need to bring their party to life.
ARE YOU CUSTOMER OBSESSED?
• You are responsible for executing best in class sales and service strategies.
• Team Leads reinforce exceptional customer service behaviors delivered by the store team through accountability, reinforcement, recognition, and praise.
• Key Holders provide value to our guest by delivering a customer friendly in-store and curbside shopping experience.
• You will leverage technology to enhance the customer service experience for our internal and external customers.
• You will cultivate an "It can be done" attitude with your team when it comes to overcoming obstacles and bringing joy to our customers.
• Key Holders are responsible for helping deliver on sales, profit, and service targets.

WHAT DO YOU BRING TO THE PARTY?
• Do you possess prior retail management experience?
• Can you lead a team in a dynamic and fast-paced environment?
• Are you obsessed with ensuring that your customers are beyond satisfied?
• Are you adaptable and able to manage change daily through your team?
• Do you possess strong communication skills and the ability to build relationships with your staff and customers?
RESULTS MATTER!
• Key Holders will master all service platforms, including in-store pickup, delivery, curbside pickup, and others.
• You will manage and plan the daily and weekly workload to deliver on store sales goals and customer engagement.
• You will assist the Store Manager with team onboarding and learning.
• You will continuously direct and coach store team members.
• You will support the Store Manager in holding associates accountable to expectations.
• Key Holders are expected to work a schedule that aligns to customer and business needs,
• (this includes early morning, evening, overnight shifts, and weekends).
•
• Key Holders are responsible for creating an environment that promotes associate engagement and retention.
• As part of the Manager on Duty (MOD) team, you are responsible for other various processes and procedures to ensure an efficiently operating store.
PARTY PERKS AND REWARDS
o Competitive salary
o Fun working environment
o Generous associate discount
o 401K
o Profit Sharing

Up to a $1,500 Retention Bonus