ACD Direct
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"How do you track ROI, churn, and customer retention in CX?"
We've been hearing this from execs a handful of times lately. Here are metrics to pay more attention to and why:
06/09/2026
Fraud gets expensive when you catch it after the transaction... like $145,000 expensive.
See how contact centers are helping teams detect fraud earlier: https://bit.ly/49wU7Ee
06/06/2026
Looking for remote work with purpose?
We’re a growing Veteran-Owned company hiring contact center agents to help support customers, donors, and mission-driven organizations.
If you’re a strong communicator who enjoys problem-solving and helping people feel heard, we’d love to hear from you.
Apply here: https://bit.ly/4cykrMQ
Click here to claim your Sponsored Listing.
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42 N Phoenix Way, Suite B
Farmington, UT
84025
