Altimeter Solutions Group

Good customer experience doesn't happen by accident.

Carriers, contractors, and industry partners all play a role — but alignment doesn't happen on its own. This panel gets into how different sides of the industry connect, where the gaps are, and what's actually working on the ground.

Featuring:

Chris Nordyke from Floodlight Consulting Group

Marcie Richardson from Guarantee Restoration Services, LLC

Dr. Theresa Young from CSAA Insurance Group

Scott MorgenRoth from GuildQuality

Johnetta Johnson from Altimeter Solutions Group

May 20 · 9:30 AM · Main Stage

Register today: https://accessnationalconference.com/sessions/customer-experience-in-action-panel/

The Event App is your go-to guide for everything happening May 18–20.

From panels and Town Halls to a night at Universal Studios, there's a lot on the schedule. The app keeps it all in one place so you can plan your days, stay on top of updates, and make the most of your time at this year's ACCESS.

Just check your registration email for a custom download link. Once you're in, you'll be able to build your personalized schedule, get real-time event updates, and navigate sessions and key locations with ease.

Download the app today and start planning your ACCESS experience.

Our sessions may be stacked—but the nights are where ACCESS really comes alive.

Three evenings built to connect, celebrate, and unwind with the people shaping the restoration industry.

Monday: Welcome Reception sponsored by Cotality

Tuesday: Awards at Universal Studios sponsored by ICON Restoration and ERX Emergency Restoration Experts

Wednesday: Andretti Indoor Karting & Games

All food and beverages are included each night.

Already registered for ACCESS? You’re all set!

Want to attend the evening events only? We have 200 All-Access Evening Passes available for $750!

Use code 2026NITES at checkout: https://accessnationalconference.com/attend/

The leaders shaping the future of restoration take the stage at ACCESS 2026.

From contractors to carriers to industry innovators, this year's speaker lineup is bringing real insight into how the restoration and reconstruction industry is evolving amid shifting technology, consumer habits, and market dynamics.

Expect honest conversations on what's working, what's changing, and where the industry is headed next — straight from the people driving it forward.

Swipe through to meet the speakers taking the stage.

May 18-20, 2026 • Rosen Shingle Creek, Orlando, FL

Register now: https://accessnationalconference.com/attend/

A generation is leaving the restoration industry. Who's coming next?

Demand for restoration keeps climbing while the labor pool stays flat — and contractors are competing with every other construction trade for the same shrinking pool of new workers. Building awareness of restoration careers in high schools, trade schools, and universities has become an industry-wide priority.

This ACCESS session looks at how the concrete industry tackled a nearly identical workforce crisis 25 years ago — through coordinated outreach, education partnerships, and unified messaging — and what restoration can borrow from their playbook.

Wednesday, May 20 • 2:00 PM • Wekiwa 4

We’re excited to hear insights from Dr. Jake Avila, Associate Professor of Construction Management at Middle Tennessee State University (MTSU).

Register to be a part of sessions like this: https://accessnationalconference.com/attend/

A bigger tech stack doesn’t always mean a better one.

Restoration leaders are surrounded by tools — CRMs, documentation platforms, financial intelligence systems. Each one works on its own. But when they don't communicate, every new tool just creates another workflow to manage. This panel moves past feature chasing and into what it actually takes for technology to drive outcomes, not just activity.

Featuring:

Doug Weatherman from Rare Restoration & Roofing
Whatley from Actionable Insights
Jeremy Jenkins from ATI Restoration
Nick Hindle from PuroClean

May 19 · 10:45 AM · Sebastian 1

Register today: https://accessnationalconference.com/sessions/building-a-tech-ecosystem-that-performs-not-just-powers-with-ria/

What does it take to build for what actually matters?

The MRP Leadership Panel at ACCESS brings together the minds behind Altimeter Solutions Group for a direct conversation on company direction, long-term vision, and the decisions shaping their next phase.

Featuring Michelle Blevins from C&R Magazine, Jonathan Miko, Keith Hemmer, Johnetta Johnson, and Tina Pettinato — this is the kind of session you don't want to miss.

May 20 · 4:05 PM · Main Stage

Secure your spot: https://accessnationalconference.com/sessions/mrp-leadership-panel-building-for-what-matters/

ACCESS National Conference brings together some of the most influential contractors, carriers, and vendors in the restoration industry. The connections you make here could shape the next chapter of your career.

But great networking doesn't happen by accident. A few intentional questions can turn a hallway conversation into a real opportunity.

Here are just a few questions to keep in your back pocket at this year’s ACCESS:

▶︎ What's the biggest challenge your business is navigating right now?
▶︎ How do you adapt to changes in carrier relationships? ▶︎ What's working in your market that others might not be doing yet? ▶︎ What does growth look like for your business in the next 12 months? ▶︎ Who else should I be connecting with at ACCESS?

Attending ACCESS this May? Let us know what questions you'll be asking in the comments.

Register today: https://accessnationalconference.com/

We’re proud to welcome Bridgette Whitehead to Altimeter as Senior Vice President of Product, Process, and Technology.

With more than 20 years of experience across claims, operations, process, and technology, Bridgette brings deep expertise and a passion for building systems that help work move with greater precision, speed, and transparency. Her leadership will play an important role as we continue advancing the products, processes, and technology that power managed repair.

We’re excited to have Bridgette on the journey with us. Welcome to the team.

Conferences move fast. Your morning doesn't have to.

Start Tuesday right and join us at ACCESS National Conference for a guided yoga session designed to help you reset, recharge, and show up to the day with a clear head.

Whether you're a seasoned yogi or just looking to stretch before a full day of sessions, all are welcome. Yoga mats provided by The Restoration Group.

Check the ACCESS event app for room details and timing.

Who's joining us on the mat?

Register before its too late: https://accessnationalconference.com/

The best way to kick off ACCESS? Together.

Start the week at the Monday Night Welcome Reception at the ACCESS National Conference, sponsored by Cotality. Enjoy live music, great food, and drinks while connecting with peers, partners, and industry leaders in a more relaxed setting.

Monday, May 18 • 6–10 PM • Gatlin Terrace

This is where new connections are made, familiar faces reconnect, and the tone for the week is set.

If you haven’t registered yet, now’s the time: https://accessnationalconference.com/