Lakes Computer Repair & Consulting

Lakes Computer is looking for a creative, self-accountable IT professional to engage in our fast-paced, people-driven service model. Average IT people tend to be great at solving technical issues, but poor at understanding the true problems that need to be solved.

We start with questions. Lots of them. Then we listen. Service providers have a well-earned reputation for sharing the answer before knowing the problem, resulting in businesses getting solutions they don’t need to problems they don’t have.

If you think differently, solve creatively, and love to connect with people, we want you to join our mission of digging deep and proving how meaningful IT services can be. It’s as common sense as it is revolutionary.

We are looking for a technician to join our MSP. This person will be responsible for handling the majority of day to day user requests and tickets for clients. This position requires a person who can communicate about complex ideas and technology in simple everyday terms. This role will be located at our Detroit Lakes, MN Office.

Ticket management and documentation

Learning independently about our clients’ organic technology systems

Working at our facility on a daily basis. Some on premise work is required. Working remotely from time to time is an option.

Doing what it takes to create enthusiastically satisfied customers through the building of trust, credibility and relationships within our client base

Preferred Skills & Experience

2+ years’ experience in an IT help desk or desktop support environment

Experience supporting Microsoft Servers and Active Directory domain environments

Working experience with networking principles, such as TCP/IP, DNS, DHCP, LAN/WAN, NAT, IPSEC, WIFI, and A/CName Records

A demonstrated history of pursuing learning objectives independently

2+ years’ experience troubleshooting or supporting Microsoft platforms (e.g. Office 365, Active Directory, all current flavors of Windows)

Comprehensive knowledge of and experience troubleshooting network infrastructures

Experience installing, troubleshooting, and maintaining peripherals (scanners, fax machines, printers, etc.)

Experience troubleshooting standard hardware issues and running diagnostics

Working experience with standard IT Security practices such as virus remediation, phishing, and exposure to different Firewall systems

Proficiency in Apple, Mac OS, and iOS troubleshooting and support

Proficiency in the different Linux flavors for troubleshooting and support

Demonstrable ability to quickly learn and support various business applications

Understanding of backup and disaster recovery (BDR) best practices and experience troubleshooting BDR topologies

The ability to effectively manage client expectations around service delivery

Demonstrated ability to communicate effectively with clients at all levels and peers at Lakes Computer

An understanding of how a small change can impact the bigger picture of a technology network

An understanding of complex systems and how the different pieces interact

Preferred Attributes

An awareness of how technology impacts business

The desire to work as part of a team

Critical thinking aptitude and troubleshooting experience

An empathetic approach to solving customer problems

Curiosity about technology and the ability and motivation to learn independently

Professional confidence, and a passion for solving problems

A positive, courteous demeanor

An aptitude towards service

Openness to feedback

Ability to learn from experience

A focus on finding appropriate long-term solutions to technical issues

The ability to own technical problems and see them through to resolution

Compensation and benefits

Competitive wages | The salary range is expected to start at $40,000. Our offer will be determined by multiple factors including candidate experience and expertise and may vary from the amount listed above.

Paid time off

Simple IRA with company match

Sustainable work-life balance and flexibility

In your resume, we want to know you. We want to know what makes you get out of bed in the morning and what drives you. Highlight what drives you in your life and in your career. Listing some training and certifications to enhance your personality or career drive is fine.

We’re looking for smart, highly skilled, passionate people to help us do something daring, difficult, and incredibly rewarding. If you are ready to learn, be inspired, solve problems, grow professionally, and unleash your talent. Apply today!

oh silly windows...

MidCo Internet service is on it's way to the Lakes Area

www.midco.com We’re coming your way Detroit Lakes! Midco is excited to connect you to the services you need to live your best life. Fiber internet1, MidcoTV and home phone services will soon be available so you can stream, surf, watch and talk to your heart’s content.

GIVEAWAY!!!
We are giving away a free Fire Tablet 7in next friday. All you have to do to qualify is like this post and like Lakes Computer. We will announce to winner next friday April 30th! (NOTE: you will have to pickup prize from either the Perham or the Detroit Lakes location.)

Doing some updates and getting back into facebook. Ready to assist even on social media.