BisonSatellite

On average, about 60% of customers/clients who have a single poor experience do not go back to that business.
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​Just one.
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​What kinds of standards do you have in place to keep folks coming back to do business with you, time and time again?

Outside of your logo, what do people see when they experience your business and brand? 👀

Remember "secret shoppers"? Back when we as a society went to the mall without a specific store we were headed to.

​Maybe they still exist, we don't know for sure, but we do know that the idea is a fresh perspective for professional service businesses.

​Have you ever "secret shopped" your business? How do you think it'd go?