PEAK Talent Search

Be Hippy is hiring for the DIA kiosk location. Super fun, high energy gig. Pay is $15 an hour to start PLUS commission AND they pay for transportation. They either buy you an RTD pass OR they pay for monthly parking.
Also! Employees receive a 20% discount on all Be Hippy goods.

The Healthcare Customer Service Supervisor will build, oversee, and drive a diverse team to maximize revenues including hiring, on-boarding, training, and performance management. This role will lead the day to day operations and develop departmental strategies to direct their team members to success.

Essential Job Duties & Responsibilities:

New Hire On Boarding & Staff Training

Provide a seamless on-boarding experience from New Hire Orientation (NHO) into your department, including a structured on-boarding plan for at least the first week in the department.
Report your team’s training needs to your direct Supervisor regularly to ensure additional support and resources are provided in a timely manner.
Leadership

• Model aligned leadership behavior, communicating with utmost professionalism at all times, and following all company policies/process without exception.
• Observe, document, and report all occurrences of employees when there is non-compliance with company policy, process, or following appropriate chain of command.
• Build, oversee, and drive a diverse team to maximize revenues.
Ensure patients, clinics, and sales reps receive responsive communication and timely resolutions every day.
• Manage and motivate your team to meet daily, weekly, and monthly goals.
Provide feedback, coaching and mentoring to your team to drive increased productivity and quality of work.
• Supervise a team of employees including hiring, onboarding, training, disciplining, and performance evaluations.
• Develop and implement effective processes and policies that align with Company strategy to work most effectively with insurance companies within your assigned area.
• Monitor workload and order volume indicators to ensure adequate staffing.
• Other duties as assigned by VP of Reimbursement.

Education & Experience Requirements:

• Completion of a Bachelor’s Degree, with Master’s Degree or higher preferred.
• 3+ years of supervisory or management experience, supervising a team of 5+ employees.

Physical & Environmental Requirements:

• Fast-paced, professional office environment with frequent interruptions.
• Proficient use of office equipment including computers, copiers, fax machines and telephones.
• Proficiency with office computers and Microsoft Office software.
• Ability to communicate effectively via spoken, written and electronic means.
• Ability to sit for extended periods of time.

Benefits (Full-Time Roles):

• Premium starting pay.
• Health, dental, & vision insurance.
• 401k with company contribution.
• 8 paid holidays + up to 2 additional floating holidays (1 every 6 months).
• 3 weeks Paid Time Off (PTO) for sick or vacation time; increases to 4 weeks after 2 years with the company.
• Annual LinkedIn Learning subscription to facilitate employee skill and competency development.
• Health & wellness bonus up to $50/month.
• Frequent opportunities for role transitions and advancements.
• Weekly employee appreciation activities/perks.
• Up to $75/month reimbursement for community volunteer hours.
Employee product discounts.