SteadyPoint

You can’t keep track of all the tickets sent via email?

Create triggers to allocate tickets sent via email to the suitable request types.

Use the link below to learn more about how to attempt this

https://blog.steadypoint.net/ticket-created-via-email-trigger-action/

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Ticket created via email Trigger Action | SteadyPoint Blog Ticket created via email Trigger Action 1) Create New Trigger 2) Add Trigger information Trigger Name : Forwarded Gmail emailsTigger Description : OptionalScope : The workspace the trigger will be activated in Trigger Action : Select an action from the drop down list to use them as the action trigge...

Want to keep track of user tickets and performance reports?
Read more about how Reports display graphically presented data using the link below

https://blog.steadypoint.net/reports/

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https://www.steadypoint.net/

Reports | SteadyPoint Blog Reports offer a way to extract and present a specific subset of the information from a large database. Reports are preset to provide the user with graphically presented information regarding the tickets, performance, and resolution time. Report are categorized in 4 groups: TicketsPerformanceMTTR (M...