Working Title Consulting

Just completed our first mystery shopping consulting project.....wonder what the chief merchant will think of our findings?

Even on a digital platform you can provide an amazing customer service experience, this very curated and unique suggested song list is the reason I keep returning to YouTube for my music 🎶 needs. When the algorithms work right they make you very relevant to your customers.

Our team of retail veterans, including several executives from multi-billion dollar websites (including kohls.com, jcp.com, michaels.com and landsend.com) are here to help you create an executable business plan to connect with you core customers. Our team of business analysts will keep an eye on your key metrics to make sure the strategy is working. This allows us to course correct our strategy to keep you nimble in the ever changing digital platform.