Icarus Jet

Every trip support provider claims 24/7 support.

Most do not deliver it.

Here is what genuine 24/7 coverage actually requires:

Qualified personnel, not an answering service
The person you reach at 0200 must be able to action your request immediately. Not take a message and escalate it in the morning.

Sub-3-minute initial response
When a crew calls with an operational issue, time is running against them. A 30-minute response while an aircraft is holding for parking clearance is not a 24/7 operation.

Escalation paths that work at night
Can your provider reach a handler, a fuel supplier, or a civil aviation authority emergency contact at 0300 local time? That is the real measure of the service.

Regional coverage, not central dispatch
A single operations center in one timezone cannot provide genuine 24/7 support across all regions. Meaningful coverage means people in or near the timezone of the operation.

The question is not "do you offer 24/7 support?"

The question is "who answers at 3am and what can they actually do? "