CultureLab

There is a need for more inclusion of marginalized communities in CX research and brand building. https://dangouldshow.tumblr.com/post/157734747259/episode-1-bridging-the-empathy-gap-with-kevin

The Dan Gould Show - Episode 1: Bridging the Empathy Gap with Kevin... Episode 1: Bridging the Empathy Gap with Kevin...

We are so excited that CultureLab has landed Catholic Charities of Fort Worth as a new client. We have been contracted to do Customer Experience Research, and Outreach Strategy for this $35 million charity, one of the largest in North Texas.

Rescuing Discarded Images of Everyday Black Life Zun Lee’s “Fade Resistance” aims to craft narratives of life’s moments from a collection of discarded images of African-American families.

Design Thinking Comes of Age

Black Influence Goes Mainstream in the U.S. The power of black influence is something businesses and content creators should consider when developing strategic marketing campaigns and programs not only for African-American audiences, but for the general population, too.

To-Do List for Social Media Managers [INFOGRAPHIC] Want to know what the to-do list of a successful social media manager looks like? Here’s an infographic based on Sprout Social’s Darryl Villacorta’s to-do list. It’s broken down into daily, weekly, monthly and quarterly tasks.