CX Channel Strategies

Need a backup social customer care team during special events or emergencies? We do that. Let's connect in advance and we'll be ready when you need us.

Post-Pandemic Customer Care

Companies have been doing a very noble thing by delaying payments, waiving late fees and in some cases rearranging loans for their customers, many of whom have never had to contact the company before COVID-19.

Is your company prepared to handle what is certain to be an onslaught of inquiries in your customer care channels?

What will the primary needs of your customers be at that time? Long-term payment arrangement, forbearance requests, request for acceptance of partial payment to resolve entire balances and the like. None of these are easy or short discussions!

These discussions are likely to severely impact your average handle time in your call centers, when that happens customers will naturally migrate to all other available customer communication channels like chat and social media.

Now is the right time to create an effective, efficient and self-contained digital customer care strategy. Let us help you strategize a plan to keep you ahead of your customers’ needs.

DYK that people spend up to 2 hours a day on social media? Brands and businesses can no longer afford to not have a presence on these channels. I recently sat down with Dan Seguin on the ThinkEnergy podcast to talk about the importance of social media and how companies can use it to educate and empower their customers. Hear the full episode and share your thoughts in the comments. http://ow.ly/boXK50xAZ9y American Electric Power - AEP Edison Electric Institute Georgia Power SocialMedia.org

ThinkEnergy: The Power of Social Media How important is it for energy companies to harness the power of social media to track social sentiment, conversations about their competitors, and overall marketplace? In this episode, we sit down with Emerson Cunningham, a social media legend with 30+ years of experience in shaping the future of g...

Improved customer communications during outages can be accomplished much easier through social media. Oftentimes while reducing call volume.

We can show you how to connect the dots. Edison Electric Institute

Reduce Outage Calls Through CRM Integration Contact your customers before they call you!