Auto Authority

As of March 31, 2026 our area has seen the closing of more than 12 local auto repair shops with even more closing in the very near future.

Auto Authority has served Crystal Lake and our surrounding areas for more than 22 years and we are not going anywhere. In fact, we continue to grow in both square footage and team members to provide you with the best customer service and repair in the Crystal Lake area. We are a local, independently owned small business serving our community.

If your repair facility has recently closed or been bought out by a large corporation then look no further than Auto Authority in Crystal Lake. We are here to help you understand and navigate your vehicle's repair and maintenance. We are a relationship business rather than transactional so we can best serve your budget and needs.

Happy Independence Day to everyone - Be Safe and enjoy time with family, friends, and neighbors. We will be back on Monday, ready to handle all of your automotive needs after a great weekend off celebrating with our community.

UPDATE: Happy to announce our phones are working again (mostly - some features still down) and back to normal business. We are working diligently to identify and return any missed calls. In talking with Comcast service technicians, this isn't an isolated incident and may be due to hackers. If you need to contact us please call our main line again at 815-356-0993. Thank you for your understanding and patience.

UPDATE: Comcast has not been able to restore phone service tonight. For some reason their tier 2 service technicians go home at 4 pm central time - this despite me being on hold for over 5 hours. Doesn't sound like they understand the meaning of their name - Comcast Business Services. We have a service technician scheduled to arrive between 10 and noon tomorrow morning. Hoping for the best. Again, we are open for business please see below for contact methods.

ORIGINAL POST:
We have been having serious phone issues with Comcast since renewing our contract on May 28 which has culminated to no phone service whatsoever today. Rest assured that we are open. You can call us at 847-776-2886, text us at 815-367-8115, or email us at [email protected] until we resolve our Comcast woes. Sorry for the inconvenience. We will update when our phones are back in service.