Concept Services

Huge congratulations to our Q1 Icon Award Winner, Jared!

Jared made a massive impact in Q1 across both customer success and business growth.

One of the biggest highlights:
We set a company goal for new CRM retainers in 2026, and Jared helped bring in half of that goal in Q1 alone.

But what really makes Jared stand out goes beyond the numbers.

Throughout the quarter, clients repeatedly shared appreciation for the way he worked through challenges, provided strategic guidance, and genuinely cared about helping their businesses succeed.

He also continued investing in his own growth by completing Revenue Cloud training to better support a large client initiative and strengthen future opportunities for the team.

Beyond client work, Jared consistently stepped up wherever support was needed:
- Helping move key projects forward across teams
- Contributing content and ideas to support marketing and lead generation efforts
- Supporting teammates and departments across the organization

Jared embodies what this award represents: reliability, resiliency, ownership, teamwork, and a commitment to delighting customers.

Well deserved, Jared. We’re lucky to have you on the team👏

This April, we're celebrating the work anniversaries of eleven team members🥳

Thank you for everything you have done for Concept over the years, and we look forward to many more years of growth and success!

Last Friday, the Concept team volunteered with Altrusa International of Akron’s Princess Night Project for the third year in a row, helping set up for last Saturday’s event that makes prom more accessible for students across Northeast Ohio.

Princess Night is a completely free “shop” where girls can choose from over 2,000 gowns, plus shoes, purses, and jewelry. Since 2001, the program has helped nearly 3,500 students feel confident walking into prom.

Proud of our team for jumping in and supporting a community tradition that makes a real difference.

Concept is proud to announce we have received our first Industry Specialist Badge from HubSpot, the Manufacturing Industry Specialist Badge.

As we site in the top 4% of partners worldwide, and now add this industry specialization, we are positioned as one of the top resources in the world to support manufacturing companies leveraging HubSpot.

Read the full press release for more: https://hubs.ly/Q046Nz3Q0

This month, we're proud to recognize the team members who are celebrating another year with us. From their first day to today, their dedication and hard work have helped shape Concept into what it is.

Thank you for all of your contributions👏

Here's to the next chapter of learning, building, and growing together!

Happy work anniversary to these three incredible team members.

Your dedication and contributions have been instrumental in Concept's success. Thank you for being part of our team and for everything you do. Here's to many more years of growth and success together!