Environmental Pest Management

🇺🇸 Happy 250, America! 🇺🇸

Wishing our customers, partners, and communities a safe and happy Fourth of July!

We hope your holiday is filled with family, friends, great food, and plenty of time to relax.

Happy Independence Day from all of us at Environmental Pest Management! 💚

👋 Meet Brandon Carpenter, our Vice President of Operations.

Today is Brandon’s 14-year anniversary with EPM. Brandon has been an integral part of helping build the systems and processes that keep our team consistent every day.

One thing he said really stuck with us:

“It’s not about doing a good job once. It’s about doing it every day.”

That commitment to consistency is what helps us deliver the reliable service our customers count on.

Stay tuned as we introduce more of the people behind EPM. 💚

We’re officially in Indianapolis.

This is an exciting milestone for EPM as we continue expanding our support for multifamily communities across Indiana.

We’re fully staffed to support Indy properties and Kayla Badyna-Carpenter has officially relocated and is already out meeting property teams, introducing EPM, and building relationships throughout the Indianapolis market.

We help property managers protect their properties through proactive pest management, detailed reporting, responsive communication, and solutions that support day-to-day operations. 

If you’re looking for a pest management partner who understands multifamily housing, we’d love to connect.

📍310 E. 96th Street
 Indianapolis, IN 46240
📞 (317) 527-1975

We’re excited to be here!

Listening works.

One thing we do each month at EPM is ask our technicians for honest feedback through our Tech Pulse survey. It helps us stay ahead of issues, improve communication, and continue building a stronger team culture.

Over time, that effort has made a real impact:

Our retention rate is 96% in 2026!

Culture does not happen by accident. It is built by listening, adjusting, supporting people well, and continuing to improve together.

One recent survey response that meant a lot to us: “Leading with Empathy.”

One thing we’ve really loved lately is reading the feedback coming in from customers after service visits.

After every service, PestGenius sends a quick survey asking customers how things went, and the responses are a good reminder of what matters most to property teams: clear communication, responsiveness, follow-through, and technicians who genuinely care.

A few recent comments that stood out:
⭐ “He went above and beyond.”
⭐ “Always patient with our team and residents.”
⭐ “Very helpful and insightful advice.”
⭐ “I always feel assured EPM is going to handle my issue.”

That kind of trust is something we never take lightly.

Delivering an Exceptional Experience is one of our core values, and we’re proud of the team behind the work every day.

A bittersweet moment at EPM as we celebrated Kayla before her move to Indianapolis. 💚

While we’re definitely going to miss having her in the office every day, we’re incredibly excited for this next chapter as she helps support EPM’s growth into another market.

Growth like this does not happen without people who are willing to step into new challenges, take ownership, and do what it takes to help move the company forward.

That’s exactly who Kayla is and we cannot wait to see the impact you make in Indy next.

This month, our EMPACT initiative is focused on Men’s Mental Health Month. 💚

Throughout June, our team will be wearing green on Fridays to help encourage conversations around mental health, support, stress, and checking in on the people around us.

The idea for this initiative actually came from one of our employees and we’re grateful he helped bring the conversation forward.

At EPM, culture is about more than performance metrics and operational standards. It’s also about creating a workplace where people feel supported, valued, and comfortable looking out for each other.

Strong teams check in on each other.

Sometimes small conversations make a bigger impact than we realize.

Sometimes property management calls come in after hours… and they have absolutely nothing to do with pests. 🦝

One of our property managers reached out recently about a baby raccoon stuck on a balcony. Within 15 minutes, C. Moor was onsite helping handle the situation.

That kind of responsiveness matters.

In multifamily housing, unexpected situations happen all the time. The vendors and partners you trust are often the people you call when things need handled quickly, calmly, and without hesitation.

Huge thank you to C. Moor for showing exactly what “Do What It Takes” looks like in real life:

Showing empathy.
Supporting the customer.
Stepping up without being asked twice.

That’s how long-term relationships are built.