MainTrax

New changes in place just in time for the new year!

We're excited to share our updated website which is live as of today!

https://maintrax.com/

As a company, we've taken our expertise and years of experience in the speech analytics world and expanded our services to provide our customers with a prosodic solution for pre-hire agent assessments. This allows companies to hire better agents by focusing not on WHAT is said by a candidate but on HOW responses are delivered.

By detecting key behavioral characteristics found in a potential new hire's voice, you'll know exactly who is likely to be a top performer in your call center.

This means less time spent on agent attrition and performance issues and more time spent growing your organization and providing your customers with exceptional experiences.

Hire the right agent, the first time.

Take a look at our new website here: https://maintrax.com/

Earlier this month one of our partners, David Patchen, answered questions about the impact that predictive behavioral voice analytics can make in the contact center at SOCAP International’s Southwest regional chapter event in Phoenix. Great session!

One of our partners, David Patchen, will be speaking at the SOCAP International Southwest Regional Chapter event on May 9! The topic for the event is 'Organizational Innovation & Actionable Solutions in Customer Care' and Dave will be speaking on how to "find surprises before they find you" utilizing !

We're looking forward to this event and hope to see you there! Click the link below to register:

https://socap.informz.net/Admin31/templates/Template_Html_Adv.asp?mfqid=45650692&test=t

SOCAP International SOCAP SW Chapter Presents: Organizational Innovation & Actionable Solutions in Customer Care

MainTrax partner David Patchen enjoyed his day at the Contact Center Idea & Innovations tour stop in Phoenix yesterday! In addition to catching up with Contact Center Pipeline publisher Linda Harden, he loved meeting many contact center executives and exchanging ideas about breaking down organizational silos.

Always great to connect with CCP and learn more about what's going on in the world!