Healthy Workforce Institute

What if improving the patient experience wasn't about doing more... but about connecting better?

In my latest Coffee Break episode, I sat down with Dr. Mary Jo Assi from to discuss the growing challenges facing healthcare teams, from workplace violence and declining trust to caregiver engagement and patient experience.

One of my favorite takeaways: Human connection doesn't take more time, it takes more intention.

A little eye contact. Explaining what you're doing. Making patients feel seen, heard, and safe.

These small moments can have a powerful impact on both patient outcomes and caregiver well-being.

🎧 Watch the clip and then head to our website, YouTube, and wherever you listen to podcasts for the full episode for more insights on bringing compassion back to the center of care.

Links in bio!