Melo Associates, LLC

Two weeks until CuSP: A Chicago Customer Success Community’s Week event!

Melo Associates is proud to be a year-round sponsor of CuSP and support events that bring Customer Success leaders, operators, and innovators together for meaningful conversation.

On Thursday, July 23, CuSP is bringing the Chicago CS community together for:
🌩️ Summer Sparks: , and Lightning Talks

AI in Customer Success is moving fast. The questions teams are asking right now are not just about productivity. They are about trust, transparency, customer listening, cognitive load, business reviews, and revenue impact.

This event will feature fast-paced, practical lightning talks from leaders exploring what AI is changing and what CS teams cannot afford to lose along the way.

Speaker lineup:
💜 Sabrina R. (Event Sponsor & Extended Keynote): The AI era's real competitive advantage: Radical Transparency
⚡Jaime Acosta: From manual Business Reviews to AI+MCP-driven Business Reviews for Positive Customer Impact!
⚡Kimberly Renee Knowles: Beyond Productivity: Using AI to Reduce Cognitive Load in Customer Success
⚡Justyna Kuczaj: We Forgot How to Listen: What’s Actually at Stake?

This conversation is for CS leaders, CSMs, CS Ops, RevOps, CX, SaaS practitioners, consultants, and anyone trying to make sense of what AI and tech-enabled innovation really mean for post-sale teams.

📅 Thursday, July 23, 2026
🕕 6:00–8:00 pm
📍 Workbox River North | Chicago
🍇 Refreshments and drinks provided

Thank you to Sirra AI for sponsoring this event, Workbox River North for hosting us, and Swati Garg and Parul Bhandari for their leadership in bringing this conversation to life.

If you are in Chicago and thinking about the future of Customer Success, this is one to have on your calendar!

Pride is the freedom to be seen, the courage to live fully, and the community that reminds people they do not have to stand alone.

Our Founder and CEO, Swati Garg, joined thousands at Chicago Pride last weekend to celebrate that spirit. We’re proud to share a few moments!

As we head into the long holiday weekend, we’re wishing everyone a safe, joyful, and restful few days ahead.

June may be over, but Pride continues. ❤️🧡💛💚💙💜

Reminder, Chicago!

Melo Associates Founder and CEO, Swati Garg, will be joining Ashley Ebersberger, PHR for Talent Collective’s “Women in Recruiting: POV Agency & In House Recruiters, Built Different and Stronger Together" on Wednesday, June 10th.

This conversation will bring both sides of recruiting into one room for an honest discussion on:
• How agency and in-house recruiting differ
• Where both sides align
• What each environment really looks like day to day
• How recruiters can work together to help companies build stronger teams

For anyone in recruiting, talent acquisition, hiring strategy, or exploring different career paths in the field, this is a great opportunity to hear both perspectives and connect with the Chicago recruiting community.

Special shoutout to Edie Greenberg PHR for coordinating this event.

Register here: https://luma.com/ly2xrizv

Picture credit to Talent Collective.

AI-related Customer Success titles are showing up fast.

CSM.
AI Ops Manager.
Forward-Deployed Engineer.
Customer Success Engineer.
Director of AI Customer Strategy.

The titles are not the challenge, the lack of clarity is.

Before opening a search, hiring leaders need to define:

- What does this person own?
- How technical is the role?
- What outcomes define success?
- Where does this role sit?

The strongest teams will define the work before they define the title.

Melo Associates and CustomerXSuccess are gathering insight through the Customer Success AI Talent Survey. Share your perspective and enter to win one of two $50 gift cards.

Take the survey: https://docs.google.com/forms/d/e/1FAIpQLSfH_d3PUNzkX4LqkJvJa73rvl8ybhaDP-8ufmJ4g0GewTqZ8g/viewform