The Daniel Group

After 35 years and more than 1.5 million customer interviews, I've learned what actually separates companies that earn loyalty from those that lose it.

That's why I wrote The Industrial Customer Experience Playbook: A Practical Guide to Loyalty, Growth, and Operational Excellence — with co-author Doug Fowler.

This isn't a motivational overview of CX. It's the fact-based framework we've used with dealer networks and industrial companies for decades. Practical. Proven. No fluff.

Coming soon. Get notified when it launches → https://thedanielgroup.com/book/

First Fridays returns today, June 5, 12 noon.

Nolan Nichols (Founder, A Million Dreams) and Bryan Gregory (VP CX Solutions, The Daniel Group) on what great CX leaders do differently — and what it takes from teams, budgets, and incentives.

One hour. Free. Anyone working in CX.

Friday, June 5 · 12:00 PM ET · Microsoft Teams

Register: https://bit.ly/First_Fridays_June_5