FullSpeed Broadband

FullSpeed Broadband

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08/05/2023

Sorry for the delay in the report. We had some storm related issues this morning on a few of our sectors. Our engineer is out of town but was able to remotely get back up half of the network and we facilitated an on site response from our field tech to evaluate the Union Douglas Water Tower broadcast point. We were able to finally get that system going again. We apologize for any inconvience this caused on a day where a lot of us our probably in, if not outside cleaning up and wanting to relax when done.

We are very thankful for our crews response and hope this resolves any issues. We know there are a few more rounds of storms over the weekend and are keeping an eye on that.

Thank you again for your understanding and Paitence and we hope everyone is having a great safe weekend.

07/07/2023

Burnside area customers.

We have been working on solutions for your area. We have one in works that will potentially be using another provider we are talking to in that immediate coverage area.

Our goal is to get everyone up no matter who you use. We have explored a few other options as well and will have an official update we hope Monday. we will post on here what that plan of action is.

As of the storm, we have suspended all billing for the Burnside Customers until we have a solution solidified. we will, or if we use a partner service they may, reach out to you about the options. Stay tuned for updates.

We are thankful and appreciate every single customer that has been part of our Fullspeed family.

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Address


25 South Adams Street
Carthage, IL
62321

Opening Hours

Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 5pm
Friday 9am - 5pm