Pierre Studio II

Overview –––––––––––

Pierre Studio Hair Salon & Color Bar is looking for a talented receptionist to join our team and act as the first point of contact for customers who visit our salon or contact us to learn about our services.

Responsibilities include greeting customers upon their arrival, answering clients’ questions about services via phone, email or in person and processing transactions. To be successful in this role, you should be highly organized and able to manage clients with grace, even during peak demand.

Ultimately, you will help boost our reputation by building friendly, trusting relationships with customers.

Responsibilities –––––––––––

• Implement and manage a sophisticated booking management system

• Warmly greet clients, walk them to the proper station and inform assigned stylists of their arrival

• Book and confirm appointments via phone, email, and text

• Process transactions (cash and credit cards) and issue receipts

• Offer beverages and chat with clients who are in the waiting area

• Welcome walk-ins, answer questions about services and schedule appointments based on availability

• Inform clients about new services and discounts

• Cross-sell services and products when appropriate (e.g. through informative brochures and gift cards)

• Update client records with contact and billing details, appointments and services offered

• Maintain a tidy reception area

• Order business cards, brochures and stationery as needed

• Manage inquiries on all social media channels (i.e. Google, Facebook, and Instagram)

Requirements and skills---------------

• At least 2 years proven work experience as a Salon Receptionist,
• Front Desk Representative or similar role

• Positive energy

• Hands-on experience with office equipment, like printers and POS systems

• Familiarity with processing transactions

• Excellent communication skills (verbal, phone, text and email) with a customer service attitude

• Solid organization and record-keeping skills

• An ability to remain calm under stressful circumstances

Dear Customers,

Here at our salon, we're taking the fullest measurements to keeping our stations clean and sanitary, as well as sanitizing the waiting area.

Just like always, we are using new and sterilized utensils for each and every one of our customers.

We ask for anyone who is sick to please stay at home until it is safe to do so.

Thank you all for understanding, and I hope to see you soon.

Best,
Pierre Elkhoury

P.S. - If you wish for your hair to get done, but would rather not come in, message us here and we can try to arrange an at home visit. This applies to select services only.

Valentine's day is almost here ladies! Come in and get your self beautified before your dates! Book with us this week and get $10.00 off any color or highlights when you mention this FB post.

Always remember to trim your hair once every 4-6 weeks. The small length sacrifice pays off in the long run. See you soon!