Mongotel

To stem the rising tide of robocallers, carriers are cracking down on spam numbers. But they don't always get it right.

To make sure you miss as few opportunities as possible, we've published some useful tips and tricks.

Check them out here: https://bit.ly/3Y7mxgf

Make the most out of your interactive voice response (IVR) menu!

1. Visualize and plan before creating the IVR menu. Know the departments and common inquiries you receive.
2. Keep it simple and short. Keep the script time under 30 seconds to ensure your callers can easily navigate it.
3. Allow customers to interrupt during prompts. If they already know the department and where to go, this will help them get there efficiently without having to re-listen to the menu.
4. State the menu option first. Say, "For Human Resources, press one." This makes it easier to remember the number.
5. Provide both voice command and keypad options. This allows callers to interact the way they prefer.
With these tips, you can create a smooth and efficient calling experience that makes customers happy to connect.

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Thanks to everybody who left their thoughts and feedback; it means the world to us. We encourage all of you to keep letting us know how we're doing. We're always looking to improve.

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Are you an experience expert?

Mongotel is on the hunt for a Client Experience Manager to join our team! As the cornerstone member of our team, you’ll be overseeing an expanding Support squad and ensuring Clients get answers efficiently.

If you're ready to give Mongotel Clients something unforgettable, we want YOU!

Apply now at https://bit.ly/3k7loX7.

Mongotel is proud to announce the addition of three new members to our team: John, Devon, and Mario! With their help, we'll be better equipped than ever to serve the Mongotel Reseller Community.

We can't wait to see what great things we'll achieve together!

Here are 10 phone etiquette tips to provide better customer experiences. 📲

1️⃣ An interactive voice response (IVR) menu offers callers the ability to navigate through departments, locations, and more without the need for employees to transfer them personally.

2️⃣ Three-way calls give you the opportunity to make conversations more meaningful by adding a second outgoing connection.

3️⃣ Call waiting notifies you when a third party is calling when you're on another call.

4️⃣ Using someone's name and mentioning specific details about their lives goes a long way. Build relationships and show that you know your caller.

5️⃣ DND sends calls directly to voicemail so you can better help previous callers with fewer distractions.

6️⃣ Take some time to familiarize yourself with the platform, software, desk phone, etc. you're using before getting on the call.

7️⃣ Remote pickup allows you to answer a ringing extension from another desk, another office, or even another state.

8️⃣ Authorized users can "Barge" in on allowed devices to monitor live employee calls. Whisper enables one-sided coaching to employees

9️⃣ Keeping customers in the know and making sure they feel heard is a priority. An open dialogue built on trust encourages lasting relationships based on transparency.

1️⃣0️⃣ Think ahead! Have everything your customer could possibly need before they even call in and they'll have a much faster, happier time connecting.

Your initial interaction sets the stage for future connections and successes! Make sure you put your best foot forward from start to finish.