Text

266% conversion lift from customer service.

International Business Times just covered 6 ways top companies are turning customer service into a growth engine.

6 Ways AI Agents in Customer Service Turn Support into a Retention Engine AI agents in customer service now resolve 74% of queries solo and catch at‑risk customers proactively. See how an AI customer service platform turns support into a retention engine.

Shopify stores closed $6.3M in sales through Text-powered chats in a single month. The questions your team treats as tickets are where most of that revenue starts.

AI Agent works the floor around the clock, spotting buying signals, pulling the right product into the chat, and recovering carts before they're abandoned. Human agents step in when the conversation calls for one.

Text is now available on the Shopify App Store. Install in minutes and start selling through service.

"𝐘𝐨𝐮 𝐡𝐚𝐯𝐞 𝟏𝟎𝟎 𝐜𝐡𝐚𝐭𝐬 𝐚 𝐝𝐚𝐲, 𝐥𝐞𝐭'𝐬 𝐬𝐚𝐲. 𝐓𝐡𝐚𝐭'𝐬 𝟏𝟎𝟎 𝐜𝐡𝐚𝐧𝐜𝐞𝐬 𝐭𝐨 𝐜𝐥𝐨𝐬𝐞 𝐚 𝐬𝐚𝐥𝐞."
That line from Piotr Cygan, Head of Selling Experience at Text, reframes what AI is actually for in ecommerce support.

Oksana sits down with Piotr on repetitive tickets, stretched teams, and the buying signals your team is missing while it answers the same question for the fortieth time.

Watch the conversation:

AI Automation ROI: How Customer Service Becomes a Growth Engine Try Text for free 👉 https://bit.ly/3R5lbE0📹 Subscribe ➡ https://bit.ly/TextHQ_SubscribeAI Automation ROI: How Customer Service Becomes a Growth EngineDESC...

The first customer question after a product launch is worth more than any ad you’ll run that day.

On May 28, Sam Thomas Davies (Creative Force & Dreem) and Peter Sarzyński (Text) show you how to be ready for it — from packshot to customer answer in 8 minutes flat, to Text AI that spots buying intent and closes the sale.

Turn your next launch into day-one revenue 💵 https://bit.ly/4v8eksq

A customer service platform handles trust at scale.

Order history. Customer data. Conversations happening in real time, across millions of interactions.

You can trust us with your business. Over the past three months, Sensiba LLP, an independent auditor, conducted a comprehensive assessment of our security controls.

The result? SOC 2 Type 2 certification 🎉.

As our Head of Security, Mateusz Stahl, puts it:
"Trust is fragile — especially in security. Independent SOC 2 Type 2 audits provide clients with objective validation from external experts that our security controls are not only well designed, but also fully operational in practice."

You have independent proof that our security controls are not only well-designed but also proven to work in practice.

Because when our platform sits between your business and your customers, trust isn't optional.

If you’re evaluating a customer service platform, security is part of your checklist. We’re happy to Text. Skip the long questionnaires, just read the report, and start from a foundation of trust, so we can focus on building something great together.

What's the difference between "we handled tickets 30 seconds faster" and "we earned $23,000 more this month"?

The first treats service as a cost. The second runs it as a revenue channel.

Text gives teams the tools to make that shift — AI agents that qualify and close, workflows triggered by buying signals, campaigns that catch customers mid-decision.

Start selling through service:

How Text Turns Customer Conversations Into Revenue | Text Demo Try Text for free 👉 https://bit.ly/4ntxypE📹 Subscribe ➡ https://bit.ly/TextHQ_SubscribeDon’t just support – SELL – because great service sells.Every custo...

$9.20M came in through customer service chats powered by Text in a single month. Not from ads, not from outbound. From conversations our clients were already having.

When every chat is a chance to close, the numbers move fast. Clients who put service on offense are seeing +39% month on month.

That's what happens when you stop treating support as a cost.

Your support chat just closed a sale.
A customer asked a question. The Text AI agent read them, scanned your catalog, and put the right products in the conversation.

One tap inside the chat, and the order landed in Shopify. Support answered and sales closed in the same conversation.
That's how service becomes your biggest profit engine.

See it on your own catalog. Text us.

Most rebrands just change colors. This one changes perspective.
The new Text homepage is live, built around a simple idea: customer service shouldn’t just solve inquiries, it should drive growth.

https://bit.ly/start-selling-through-service

Monitor, engage, convert, measure. Give your team the tools to turn conversations into revenue.
Great service sells. Text us to see how.

Text | AI Customer Service Engine That Drives Revenue Your support team talks to more customers than anyone in your company. Text turns those conversations into revenue. Start selling through service.