Contack

http://blog.contack.io/2020/08/04/the-cost-of-poor-customer-service/

Companies often do not see the depth of a poor customer experience. This post will highlight some of the negative effects of poor customer service.

The Cost of Poor Customer Service Categories: performanceThe Cost of Poor Customer Service4 Aug 202011 Aug 2020Posted by Contack Companies often do not see the depth of a poor customer experience. Some of the negative effects might seem obvious and others are harder to conceive. After close examination, the financial consequences sh...

http://blog.contack.io/2020/06/15/problems-with-turnover-rate-in-customer-service/

On average, the turnover rate in the contact center industry ranges from 30-45%, a strikingly high number compared to the average across all industries of 17.8%.

This post will explain reasons for high turnover rates in customer service and provide helpful tips to avoid them.

Problems With Turnover Rate in Customer Service