Manpower-Boise

We are currently seeking an HR/Admin Specialist for a temporary position that will last until August. This position pays $20-$25 an hour. Please direct all resumes and questions to [email protected].

Manpower is hiring for a bilingual Inbound Telesales Representative for Hewlett Packard Enterprise. Hewlett Packard delivers high-quality, high-value products, consulting, and support services in a single package, which is one of their principal market differentiators. They have industry-leading positions in servers, storage, wired and wireless networking, converged systems, software, services and cloud.
Roles and Responsibilities:
Know your way around the technical landscape? Ready to help customers get the most out of the technology they love and deliver best-in-class service? Our amazing Technical Support Representatives help our customers by offering individually tailored solutions, and identifying and delivering on opportunities to improve the customer experience -- one customer at a time.
What does it take to help our customers with their advanced technical inquiries? A great attitude and the desire to stay up to date on technology and the latest devices. In this role, you'll work with the latest systems and tools to provide a first call resolution to our customers through a thoughtful and meaningful interaction.
As a Call Inbound Telesales Representative you will be primarily responsible for supporting subscriber acquisition efforts through customer initiated phone interactions. Are you passionate about technology and understand/value what fast, reliable internet connectivity can do for the community and the people who live in it? Are you motivated by the opportunity to educate your neighbors about the benefits of a gigabit connection, and do you welcome the challenge of overcoming objections ethically? Do you thrive in a competitive sales environment and understand that our innovation and commitment to customer satisfaction sets us apart? If you answered "YES" then Telesales might be for you.
Essential Functions/Role Requirements:
• Strive to positively represent and strengthen our brand though outstanding phone interactions that accurately reflect company values and commitment to user satisfaction.
• Answer phone inquiries related to Google Fiber, and educate potential customers on Google Fiber's value proposition and service benefits to achieve aggressive sales targets
• Guide callers through the Google Fiber online sign-up process and (if needed) Google account creation or password recovery process
• Grow and manage a sales lead pipeline to provide ongoing phone/e-mail updates, assistance, and/or reminders to potential customers who opt not to sign up over the phone
• Partner with local field sales teams in active markets to achieve high lead conversions through mutual referrals and campaigns designed to provide an optimal experience for potential customers
• Partner with customer support to escalate questions/concerns from current and potential customers regarding Google Fiber's service and build/installation process.
• Meet quality assurance requirements and quarterly goals
• Accurately track sales and customer support interactions through internal tools to capture relevant data that can be used to generate reports and ongoing sales analysis.
Minimum Skills Required
• High school diploma or general education degree (GED) preferred; or 3 months of related experience and/or training; or equivalent combination of education and experience
• Minimum of 1 year of sales experience, Telesales preferred
• Must display professionalism at all times
• Basic PC and Typing skills
• Successfully works leads independently
• Works well with others in a team setting
• Must be able to take direction and implement coaching for self-improvement
• Works well under pressure
• Excellent verbal and written communication skills
• Comfortable working on a computer while simultaneously talking on the phone
• You are a self-starter, are motivated, and have a passion for helping customers
Preferred Skills
• 3+ years of direct to consumer sales or marketing experience; Telesales experience preferred
• Experience working with Salesforce or other customer relationship management tools
• Previous experience working in a contact center.
• Bilingual (English/Spanish)
• Ability to work in an ambiguous and frequently-changing environment
• Attention to detail with excellent written, verbal, presentation, and organizational skills
• Aptitude to quickly comprehend and exhibit deep product knowledge
• Self-motivated and able to work well both independently or as part of a team
• Proficient with Google products (i.e. Chrome, Drive, Gmail), services and applications.
$13.50 hr plus bonuses
Please send resume to [email protected]