Pro PMU Academy

We have all had the dreaded unhappy client.

After 24 years owning a Medspa I have manuevered every situation imaginable regarding clients.

Before you feel bad/guilty about your work or that you did a bad job, or before you return their anger....

1. BREATHE. I can not express the importance of this. It stops the energy transmission from them to you. You can literally block the anger by breathing and cleansing the mood between you two.

2. Have MERCY. Chances are they are scared not mad. Or maybe scared leading to panic leading to mad. But it all starts with fear. Be kind and gentle with them.

3. It's their FACE. Have some empathy and put yourself in their place. How would you want to be talked to? Repeat as many times as they need that it will be ok and why. They need the reassurance.

4. VALIDATE their complaint. They have a right to their feelings. Every single one of us feels more einclined to agree, discuss, re-pkan, understand..... Whatever if we feel heard and validated like our concern matters.

5. Make as few adjustments as possible during the first 48 hours. None if possible. However if a small adjustment soothes them go ahead. Just don't dare mark the skin again after those first 48 hr. It needs to heal to receive the color or shape adjustment properly.

6. Show genuine concern when you are fixing the area of concern. Whether you think it needs it or not humor them and attempt to make the adjustment.

7. If you have tried everything and they still have a horrible attitude that will not be satisfied then offer a refund or partial refund.
Almost never does this happen but over your career you may have one or two.

8. ****NEVER PRINT, EMAIL OR TEXT ANY COMMUNICATIONS YOU WOULDNT WANT THE WHOLE WORLD TO READ. They might. I have had clients screenshot and post conversations. Make sure they stay professional and pleasant.

I have faith in you this beautiful new generation of artists!!!
I know you handle these clients very very well ❤️☀️👀💋💅🌈🌹