Northstar Technology Solutions

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Northstar Technology Solutions, a small business located in Big Lake, seeks a self-directed, career-minded and process-oriented individual who has an interest in a career in outsourced information technology services as an entry level Desktop Support Specialist.

Northstar provides IT services to small business clients in the Manufacturing, Financial, Legal, Engineering, Non-Profit and Construction industries.

This individual should be knowledgeable of all components of a business network including hardware, software and network equipment. Candidate must possess a strong technical aptitude and business knowledge. Strong organizational and communication skills, written and oral, are necessary.

Must have the ability to travel to geographically dispersed client sites located around the Twin Cities metro area, St. Cloud and have the ability to accommodate a fluctuating work schedule.

Due to the nature of the services provided including access to our client’s confidential information, a background check and drug testing is required.

General Accountabilities

* Monitor network and device performance, make adjustments, corrections and/or changes as necessary for Managed Service clients.
* Maintain applications and/or virus protection measures.
* On-board, support and maintain Microsoft Online Services.
* Perform routine maintenance, standard repairs and provide ongoing support related to data networks. Service may be provided remotely or at client’s location.
* Respond to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
* Install new hardware or software systems or components, ensuring integration with existing systems.
* Install, configure and maintain data backup and security.
* Document Help Desk requests, resolutions and network support activities in ConnectWise ticketing system.
* Create or update technical documentation for network installations or changes to existing installations.
* Ensure the customer information database for designated clients is accurate and complete, and reflects any service activities and follow-up calls.
* Deliver superior customer service on every interaction with clients, colleagues and vendors.
* Monitor industry websites or publications for information about patches, releases, viruses, or potential problem identification.
* Proactively provide support and share knowledge, tips and tactics with colleagues.
* Foster a positive, supportive, professional and ethical work environment in which everyone is treated with dignity and respect.
* Perform other duties as assigned or requested.
* The company reserves the right to add or change duties at any time.

Job Qualifications

* HS Diploma or GED equivalent required, Associates of Arts with concentration in Information Technology or Business preferred or relevant work experience
* Flexibility to work in mixed locales and geographically dispersed client sites in Minnesota
* Knowledge of Servers, PCs, Microsoft Operating Systems, Microsoft Online Services, Microsoft Office
* Professional demeanor with superior oral communication and interpersonal skills

Skills

* Speaks clearly and persuasively in positive or negative situations
* Writes professionally, clearly and informatively
* Adapts very well to change and inconsistency in the workplace
* Identify and resolve problems quickly and efficiently
* Ability to multi-task, assess priorities and coordinate work activities with changing demands, competently handle a variety of activities with a high-degree of accuracy in a fast-paced, deadline-driven environment
* Exhibits high attention to detail and conscientious quality of work product
* Exhibits patience and persistence in the face of obstacles
* Seeks further education and technical training
* Responds well to questions
* Outstanding time management and organization skills
* Ability to work well with others

Skills: Machine

* Ability to install and/or use various software programs
* Ability to install and/or use anti-virus, security and backup software
* Ability to diagnose computer, server and network problems
* Ability to operate and make repairs to hardware

Physical Demands

* Regularly required to sit for long periods
* Regularly required to use hands, type, view monitors and use double eared headset
* Ability to lift 50 pounds

Compensation

* Overtime eligible
* Mileage reimbursement
* BYOD Cell Phone reimbursement
* Health and Dental Insurance
* Colonial Life voluntary benefits
* 401K with Employer contribution
* 7 paid Holidays
* 5 PTO days and 3 personal days - accrual
* Company paid certification training

https://www.indeed.com/job/desktop-support-specialist-274fe7fe95a50e19