Bartels Insurance Services

Good news for Hastings Mutual Customers.

Date of Release: April 27, 2020 States: All states Title: 15% Personal Auto Premium Refund for Two Months Effective Date: Immediately After consideration of the impact on our agent partners, our customers, and our business, Hastings Mutual plans to return 15% of the combined March and April 2020 auto premiums to our eligible Personal Auto customers, pending regulatory approval. This refund applies to existing and new policies. No actions is needed by our agents or customers to receive this refund. Agent commissions will not be affected by this refund.
• If the policy is full-pay and does not have any amount past due, the returned premium will be sent as a check to the customer’s address. • If the policy is paid in installments, and there is an existing premium balance due on the policy, the refund amount will be used to pay the balance. Any remainder will be returned to the customer by check.
Pass-through fees like Michigan’s Catastrophic Claims Association fee are not included in the premium amount used to determine the refund. We expect to begin distributing checks in late May. Distribution could take up to 14 days. As you may already be aware, we are offering other service enhancements for your customers. These are part of Hastings Mutual Helps, a resource for support and information on what we’re doing for our agency partners and customers as a result of COVID-19. • Suspending Cancellations for Nonpayment of Premiums • Restaurant Delivery and Auto Coverage • Additional enhancements will be added to the Hastings Mutual Helps webpage as they are announced.

Can you see the vehicle in front of me? No one can see you either. Turn your headlights on when its foggy.