Sid Mahant for State Representative

Government expects businesses to be perfect.

We spend countless hours trying to stay compliant, follow regulations, and do things the right way. Yet when we need help from the government, we’re left waiting on hold for over an hour and sitting hundreds deep in a queue just to speak with someone.

Today I called FMCSA and joined their online chat. Over an hour on the phone, more than 240 people ahead of me in the chat queue, and still no help.

If a trucking company treated its customers this way, we’d be criticized and possibly fined. Why is a different standard acceptable for government agencies?

America needs more qualified people in government—people who understand customer service, accountability, and what it takes to run a business. Public service should be about serving the public.

The government holds businesses accountable every day. It’s time for government agencies to be held to the same standard.

Federal Motor Carrier Safety Administration