wrrk.com

We are looking for a Bilingual French/English Customer Service Representative specializing in e-commerce brands. This is a remote customer support position, and the benefits include full medical, dental, vision, life, and 401k.

*To be considered for the position, you must apply here:

https://www.wrrk.com/i/apply/french_bilingual/

*US-based applicants only (Must reside in AZ, CO, FL, GA, KY, LA, MO, NC, OH, PA, TN, TX, VA)

We are looking for a Customer Service Representative specializing in e-commerce brands. This is a remote position, and the benefits include full medical, dental, vision, life, and 401k. The hourly rate is $11.50, and we are aiming to fill this role within the next 2 weeks. After 9-months of employment, you will be eligible for a merit increase based on metrics and performance!

About wrrk:

We believe customers should not only love a particular brand, but also the customer service behind it! A chief priority of ours is to provide exceptional support that is truly incomparable. In doing so, we drive results, achieve metrics, and earn our reputation as a top-tier support team for e-commerce brands!

About this role:

As a member of our team, you will collaborate with other team members to provide dependable and empathetic support that represents our values and those espoused by our clients. We value your input and encourage you to contribute ideas for the improvement of our daily operations and customer-centered goals. As you support end users and navigate various operating systems and software, we support you!

What we can expect from you:

Excellent verbal and written communication skills with strong attention to detail and grammar
Strong data entry/typing skills
Confidence and proven ability to provide customer support via phone, email, and chat platforms
Good judgment and decision-making in accordance with policies and procedures
Well-rounded technology capability and reliable internet connection to ensure all systems, both hardware and software, are functioning properly
Access to a dedicated, quiet workspace

What you can expect from us:

A positive and progressive organizational culture built on valuing and empowering all employees
Team Leads and Managers that support and help cultivate your individual career interests
An open space to offer and implement new ideas to improve operational processes
Opportunities to learn e-commerce skills that can be used in an entrepreneurial capacity
Flexibility that comes from working remotely
Paid training
Set schedules – 40 hours/week with flexible shifts available
Career advancement opportunities (we strive to hire internally first!)
Medical, vision and dental benefits for full-time employees
401K

To be considered for the position, you must apply here:

https://www.wrrk.com/i/signup/

US-based applicants only (Must reside in AZ, CO, FL, GA, KY, LA, MO, NC, OH, PA, TN, TX, VA)

Job Types: Full-time, Part-time

To apply for this role please copy and paste the link below:

https://www.wrrk.com/i/job/customer_service_professional

US-based applicants only (Must reside in TX, GA, AZ, CO, OH, NC, LA, PA, TN, NE and KY)

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We are a fresh and modern customer support team. We support online startups. We create innovative and reliable solutions for our clients and their customers.

We are looking for motivated, tech-savvy, detail-oriented customer service representatives with strong communication skills, to provide our clients and their customers with the best possible online customer experience.

What that means:

Help customers via phone and/or email and online chat to ensure they have the best possible experience

Triage and resolve customer support inquiries/issues effectively and in a timely manner.

Collaborate with the wrrk team to improve processes and outcomes

Multitask while maintaining attention to detail and quality

What you will need:

Comfortable and able to provide phone support

You must have access to a dedicated, quiet workspace

Excellent verbal and written communication skills with strong attention to detail and grammar.

Well-rounded technology capability to ensure all systems, both hardware, and software, are functioning properly.

What we offer:

Paid training

Set schedules – 40 hours/week with flexible shifts available

Career advancement opportunities

Medical, vision, and dental benefits for full-time employees

401K

Online Customer Service Professionals - Work From Home!

In order to be considered for a position, you must apply here:

https://www.wrrk.com/i/job/customer_service_professional

Hiring candidates in: TX, GA, LA, MO, OH, NC, AZ and CO

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Are you an empathetic team player who is passionate about helping people and creating joy?

Do you have an in-home workspace and experience working remotely through various online CRM’s and help-desks?

Do you love multi-tasking, working in a fast-paced environment, solving problems, researching and analyzing data?

Helping people is a team sport and we need like-minded customer service experts to join our growing team!

At wrrk.com, we believe that every company should be able to have a world-class customer service organization at the click of a button. So that’s what we do. We are a dependable and empathetic USA- based, remote customer support team that scales with our client’s business. We have become a top-ranked customer support team for start-ups and e-commerce brands and we are looking to add top-ranked customer service professionals to our growing team.

We are a metrics-driven, results-oriented team providing customer service as well as technical support to brands customers love. As wrrk Customer Service Pro’s we represent multiple brands and products and must adapt to a variety of new and familiar online platforms and processes on a monthly, weekly, and daily basis.

We offer paid training and set schedules with flexible shifts available. All positions require full-time availability. All applicants must be eligible to work in the U.S.

Responsibilities:

Help customers via phone and/or email and online chat to ensure they have the best possible experience
Triage and resolve customer support inquiries/issues effectively and in a timely manner.
Collaborate with the wrrk team to improve processes and outcomes
Multitask while maintaining attention to detail and quality

Skills required:

You must have a minimum of 1 year of online customer service experience in a high-volume, dynamic and metrics-driven environment
Comfortable and able to provide phone support
You must have access to a dedicated, quiet workspace
You must be a self-starter with the skill set to complete and pass fast-paced, self-guided technical training.
Experience with online Helpdesk or CRM software
Experience with a remote online communication tool
Remote work experience is a plus
Make good judgment decisions in accordance with policies and procedures.
Demonstrate strong attention to detail to ensure all systems, both hardware and software, are functioning properly.

Equipment requirements:

You must have your own computer and high-speed Internet service, both of which will be tested as part of the application process.
All positions may require the purchasing of a noise-canceling headset. This is not required as part of the application process, so please do not purchase before we extend a job offer to you.
PC minimum requirements:
CPU Speed - 1.6 GHz
Hard Drive - 112 GB
Memory - 4 GB of RAM
Operating System - Windows 10
Standard connection and speed - 10 Mbps download / 3 Mbps upload
Year - 2011 or later
Mac minimum requirements:
CPU speed- 1.6 GHz
Hard Drive - 118 GB
Memory - 4 GB of RAM
Operating system - Mac OS 10.15 Catalina
Standard connection speed - 10 Mbps download / 3 Mbps upload
Year - 2011 or later
What we offer:

Unique opportunity to work from the comfort of your own home while earning a regular hourly paycheck
Paid training
Set schedules – 40 hours/week with flexible shifts available
Career advancement opportunities, 100% of our leaderships roles come from internal promotions
Medical, vision and dental benefits for full-time employees