Innovetive Petcare

This week, we're celebrating the people at the heart of client experience in veterinary medicine... our Client Service Representatives! 💙

Across our 80+ practices, team members were nominated for consistently going above and beyond to create meaningful, high-quality client interactions. The stories shared were a powerful reminder of the impact this role has every single day.

Please join us in celebrating our 2026 CSR Week Superstars:

✨ Sarah Carey – Vickery Place Animal Hospital
✨ Ivonne Nunez Chavez – Lenoir City Animal Clinic
✨ Frances Post – Newburgh Veterinary Hospital
✨ Denise Jeannine Drake – Gold Coast Center for Veterinary Care - Specialists in Veterinary Medicine
✨ Daniela Gomez – Doral Centre Animal Hospital
✨ Sylvie Goldgewicht – West Hills Animal Hospital & Emergency Center
✨ Saron (Becca) Brenner – Animal Emergency & Specialty Center of Chattanooga

They represent what great client experience looks like in action - bringing empathy, professionalism, and consistency to the moments that matter most.

To all of our CSRs: thank you for setting the gold standard.

Apparently it’s , so... for all the cat ladies out there, here are some of our favorite recent cat cuties from our veterinary practices! 🐈

Join us in congratulating the Doral Centre Animal Hospital team on earning their Veterinary Emergency and Critical Care Society (VECCS) Facility Certification! 🩺👏

This is a prestigious recognition of excellence in emergency and critical care, placing the Doral team among a select group of hospitals nationwide meeting the highest standards for lifesaving care. They are currently the only VECCS-certified facility in the Miami area!

An incredible accomplishment that reflects true dedication to patients, clients, and the community. Congrats! 💙