Peeklogic

Custom Bot for Megaport Sales Chat 💻
A chatbot can either slow people down or help them get to the right next step faster. For Megaport, the goal was to improve the existing chat experience and create a more flexible Salesforce-based setup using Salesforce Einstein Bot. In this case study, we show how Peeklogic helped improve the chatbot workflow by focusing on three areas:

1️⃣ Better user experience. Custom chat header, footer, and body components helped align the interface with Megaport’s design requirements.
2️⃣ Smarter routing and booking. GeoIP and Google Calendar integrations helped show available meeting slots based on the user’s region and enabled direct booking inside the chat.
3️⃣ Stronger reporting visibility. Audit logs captured the full chat interaction, giving the team better data for analysis and reporting.

The result was a more useful chat experience for users and a more manageable workflow for internal teams. 💡 Thinking about improving your Salesforce chat flow? See the full case study: https://www.peeklogic.com/case-study/custom-salesforce-einstein-bot-for-megaport-sales-chat/