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Most practices collect patient feedback. Far fewer act on it.

"We've had comments about uncomfortable chairs in our infusion center. So we got new chairs," said Darin Schumacher, Director of Marketing & Business Development at OSMS - Orthopedic & Sports Medicine Specialists.

It sounds simple — because it is! The practices getting the most out of patient feedback aren't running massive overhauls. They're finding the small, fixable things patients keep mentioning and fixing them.

Sometimes feedback points to something bigger. At Gonzaba Medical Group, patient comments kept flagging the same transportation issue. Amanda Lin Salazar, Patient Experience Supervisor, explained: "We noticed complaints about waiting for insurance-contracted vehicles, leading to missed appointments." The practice responded by partnering with Uber Health for their managed care population.

New chairs. A transportation partnership. Two different problems, solved the same way: by listening first.

Visit the rater8 blog to learn how leading practices turn patient feedback into smarter decisions.

4 Ways Leading Practices Use Patient Feedback to Make Smarter Decisions | rater8 Most practices collect patient feedback, but far fewer use it. Check out these four patient feedback best practices from leading healthcare organizations.

Say hello to this month's employee spotlight, Jayme Ross-Trevor, rater8's Senior CSM & Listings Management Lead!

After five years at rater8, Jayme says her favorite part of the job is being part of a team that’s dependable, supportive, and full of people she’s lucky to call friends.

Outside of work, she loves going out with friends, watching reality TV and football, and hanging out with her dog. 🏈📺🐶

Say hey to Jayme in the comments below!

AI is already changing how patients find and choose their providers.

In our 2026 Patient Choice Report, 47% of patients said they've used AI to research a provider.

Among patients who went looking for a new doctor, AI tools like ChatGPT and Claude carried more weight (36%) than a Google search or a PCP’s referral.

But AI isn't always right. 66% of those users noted that they’ve been fed incorrect information.

That means your listings, reviews, directories, website, and third-party profiles aren’t just helping patients find you. They’re helping AI decide what to say about you.

Download the full report to see how AI, online reviews, and rising patient standards are changing the path to care.
https://hubs.li/Q04jSx5n0.

rater8.com

In 2026, patients aren’t just browsing. They’re filtering.

And for 75% of them, anything below 4 stars doesn’t make the cut. 💻🔍

On June 26 at 2 pm ET, join Emily Manuel, rater8’s Marketing Communications Manager, and Tara Tate, rater8’s Solutions Marketing Manager, as they break down findings from the 2026 Patient Choice Report and discuss what they mean for healthcare practices trying to earn patient trust in a more selective, AI-influenced search environment.

Visit the link below to save your spot:
https://hubs.li/Q04lpWRj0