Boostlingo

Communication is the most important diagnostic tool in healthcare. Without it, there is no care.

Tatiana González-Cestari, PhD, explained that when you enter a patient’s room, whether in person, by video, or by phone, you often hear things like “The patient doesn’t want to talk” or “The patient is confused.” But the moment you speak in their language, something shifts. It feels almost magical. The patient begins to talk. They begin to trust.

For Tatiana, that moment of connection is the heart of interpreting. Meeting someone in their own language transforms the interaction. It builds rapport. And that trust becomes the foundation of good patient care.

🎙️ "It’s the smart thing to do."

In Boostcast #8, Dieter Runge talks with Tatiana Cestari about how language access in healthcare is evolving in the age of AI. Tatiana explores why professional interpreters remain essential even as new tools emerge, how technology can enhance, not replace, human expertise, and why the smartest healthcare systems see language access as a driver of better outcomes, stronger compliance, and patient trust.

Watch the full episode now: https://hubs.li/Q03CZ2pN0