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According to SHRM, the average cost of hiring is $4,700 per hire.

That figure covers job posting fees, recruiter time, interview coordination, and the administrative overhead of running a search. It doesn't include the cost of a bad hire, or the months of productivity lost while the role sits open.

For executive assistant roles specifically, a poor match is particularly expensive. EAs work closely with senior leaders. A mismatch in communication style, work pace, or judgment creates friction that ripples through the whole team.

Recruitment agencies reduce the search cost not just by handling the legwork, but by surfacing candidates who've already been vetted for the things that matter in EA roles: discretion, organizational skills, communication, and the ability to anticipate rather than just respond.

We cover five agencies that specialize in EA placement in the article, with detail on what differentiates each one.

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5 Best Recruitment Agencies for Executive Assistants in 2025 Looking to hire a top executive assistant? Explore the best executive assistant recruitment agencies for fast, high-quality hires in 2025.

Most companies outsource customer service with a cost goal in mind. The ones that do it well also go in with a measurement framework.

NPS measures loyalty. CSAT measures satisfaction at a specific interaction. Customer effort score measures how easy it was for the customer to get what they needed. Each one tells you something different about how the outsourced team is performing.

Without these defined upfront, it's hard to distinguish a partner that's doing well from one that's just not generating complaints yet. The absence of visible problems isn't the same as strong performance.

Cost savings of 30-70% are achievable with offshore and nearshore CS hiring. But the value of those savings depends entirely on whether support quality holds up. The metrics are how you know.

We cover selection criteria, management practices, and 15 customer service outsourcing providers in the article.

Read the full article:

15 Top Customer Service Outsourcing Companies in 2026 Take a look at the 15 best customer service outsourcing companies, and get tips on how to find the best company for your business.