TTEC Digital

T-minus one hour until "Run It Like a Lab"! Hear more from James Bednar on what we'll be covering with our friends from TTEClife, along with Andrew J. Santoro from Bank of America and Ryan Moore from DailyPay. Join us at 3:30 p.m. at Customer Contact Week to learn how to rewire your operating model using methodologies borrowed from product and growth teams to continuously test IVR flows, agent scripts, AI interventions, and more.