BG Talent

Assistant Community Manager
Location: Marietta, Georgia

Description
General Job Description Purpose:
The purpose of this job description is to communicate the responsibilities and duties associated with the position of Assistant Community Manager. It should also be noted that some responsibilities and duties might not be specifically addressed.
General Position Summary:
The Assistant Community Manager is to assist the Community Manager in effectively managing the property. In the manager’s absence, the Assistant Community Manager will assume all responsibilities associated with accomplishing property objectives as set forth by the company and property owners. In addition, the Assistant Community Manager is responsible for all bookkeeping as well as accurate reporting of all deposits, vacancies and income/delinquent balances.
Essential Duties:
1. Conduct all business in accordance with company policies and procedures, Fair Housing, ADA, Fair Credit Reporting Act and all other Federal, State and Local laws pertaining to Multi-Family Housing.
2. Fully implement and enforce all policies and procedures as outlined in the FCM Policy and Procedures Manual.
3. It is the responsibility of the Assistant Community Manager to maintain accurate resident records, update the Community Manager daily of rents collected and delinquent rents, assist the Community Manager in preparing all notices such as late rent letters, dispossessory filings, letters, notice to cure or surrender letters, return payment letters, noise complaints etc., inspect units during eviction process to determine occupancy, and post and deposit all monies received in the office on a daily basis.
4. Maintain quality staff communications. Assisting the Community Manager in implementing and adhering to the ABC’s of Leasing as well as First Communities TOP TEN MANAGEMENT CONCEPTS. Must possess knowledge of all phases of leasing and resident retention programs. Contact and follow up on all lease renewals. Show and close prospects when needed. Answer and handle incoming calls from current residents always offering them excellent customer service.
5. Maintain awareness of the market conditions and trends for concessions, contributing ideas to the Community Manager for marketing the community and improving resident satisfaction.
6. The Assistant Community Manager will assist the Community Manager in updating and maintaining records for move-ins/outs, application status, traffic activity, closing ratios, etc. They will also assist in organizing files, processing all paperwork, and proofreading all leases and letters for accuracy.
7. The Assistant Community Manager will perform any additional duties the Community Manager or Regional Manager assigns to them.
8. Assistant Community Manager may also be required to fulfill all the duties of a Leasing Consultant if property size dictates.
Education, Knowledge, Skills
• Prefer a minimum of high school degree.
• Prior experience in property management or in a related industry preferred.
• CAM®,ARM® designation preferred.
• Excellent written and verbal communication skills providing for effective communication with residents, employees, peers, vendors, owners, etc. and to assist in efficient operations.
• Bi-lingual abilities (written and verbal) may be required based on specific needs of property.
• Computer software experience to include MS Word, MS Excel, MS Outlook, YARDI®, and related is preferred.
• Basic understanding of Landlord/Tenant laws and application, familiarity with the state specific Lease and Addendums, Fair Housing/ADA regulations and application, OSHA & EPA requirements for property management industry.
Working Environment/Requirements
A portion of the typical work day is spent at desk handling paperwork, resident files, computer entry, correspondence, and resident meetings. Remainder of job requires constant physical walking and leasing demonstrations of community, walking up/down stairs and covering multi-terrain landscape of property. Local travel to bank, purchase office supplies, etc. requires operable personal vehicle and valid driver’s license. Out of state travel may be occasionally required.

Please call/text 210-441-6409 for more information.

Job Description / Responsibilities / Tasks:
• Responsible for keeping assigned properties in peak physical condition
• Perform routine maintenance, general repairs, lighting, etc.
• Maintain the grounds and common areas of assigned properties
• Identify and repair minor HVAC, electrical, carpentry, and plumbing issues
• Prioritize, plan, schedule and perform preventative maintenance
• Identify potential safety hazards and either resolve or report the issue
• Provide daily reports and communication regularly with property manager
• Respond to afterhours calls
• Snow removal as needed
• Create and maintain records on routine preventative maintenance of building systems and equipment
• Build and maintain relationships with tenants and vendors
• Manage contracted vendor projects, in conjunction with the property manager, for larger maintenance and repair needs at assigned properties
• Perform tasks or duties assigned by Property manager
Qualifications:
• Ability to identify and troubleshoot problems and take appropriate action toward a resolution
• Must have great customer service skills and attention to detail
• Must have working knowledge of building systems and equipment
• Must be able to work in a fast paced environment and appropriately prioritize tasks
• We are looking for someone with drive and passion

RESPONSIBILITIES
• Professionally represent company while adhering to the terms and conditions of the management agreement.
• Responsible for lease administration.
• Ensure compliance with Property Management Policies and Procedures, codes, regulations, and governmental agency directives
• Provide management and leadership to property staff, including hiring and performance management.
• Develop comprehensive annual inspection process for properties; complete weekly, monthly, quarterly, annual inspections as required for a specific asset, companies best practices, and/or client requirements.
• Develop operating and capital budgets, track variances, oversee the completion of CAM reconciliations, and ensure smooth recovery process.
• Bid, negotiate, and manage conformity with vendor contracts in accordance with company and the client’s procurement contract requirements.
• Maintain interface with third-party owners and accounting team to ensure total contract compliance, including preparation of accurate and timely reporting.
• Coordinate and oversee all tenant and building construction work to ensure timely and accurate completion of all construction work at property on behalf of client.
• Participate in leasing and client team meetings and ensure effective communication between leasing and property management team members in order to achieve client’s goals and objectives.
• Provide and foster positive relationships with tenants, external clients, and internal clients.
• Represent and communicate clearly and accurately, in person, over the phone, and in writing the authority of the property manager based on legal agreements in effect and company policies.
• Coordinate training and development activities for team members.
• Additional duties or projects as assigned by Senior Leadership and the Client/Ownership.
POSITION REQUIREMENTS
• A Bachelor’s degree in Business Management, Finance, Accounting, or related discipline.
• A minimum 5 years of property management experience, preferably in commercial management.
• Must have intermediate to advanced Microsoft Word, and Excel proficiencies.
• Microsoft Outlook, Angus, Accounting Software such as MRI, Kardi, or CTI proficiency preferred.
• Strong understanding of financial reports, including variance of actual vs. budget numbers.
• Ability to keep information strictly confidential.
• Strong desire to succeed in an entrepreneurial environment.
• Exceptional oral and written communication skills.
• Must be able to handle multiple projects, changing priorities and a continually heavy workload.
• Strong customer service orientation.
• Foster a positive working environment for team members.
• Provide leadership and direction for growth and development for team members.