Steering Ventures

Still chewing on this ... not sure I 100% agree, but I can't stop thinking about it.

Great article!

The Growing Role of AI in Customer Engagement: Balancing Innovation and the Human Touch As artificial intelligence (AI) continues to evolve, it's fascinating to witness its expanding role in customer service. Just this morning, I interacted with a customer service chatbot that resolved my issue in less than two minutes—something that would have taken much longer when factoring hold t...

What story will you tell this week?