Virginia SPQA

Join us for an exciting two-day Baldrige for Beginners training session on December 12-13, 2024, hosted by SPQA. It’s an opportunity you won’t want to miss! Register at https://spqa.regfox.com/baldrige-for-beginners-december-2024

In this Introductory course, SPQA offers individuals and organizations an opportunity to learn the foundations of the Baldrige Excellence Framework using the Baldrige Excellence Builder to help achieve long-term success.

The Baldrige Performance Excellence Framework is a national model for performance excellence. Through questions, the Framework guides organizations to a systemic and integrated perspective of their processes. Process improvement professionals and organizational leaders who are seeking structures and processes that will improve customer service, workforce engagement, efficiency, innovation, strategy, and more should attend this workshop.

The Baldrige for Beginners Workshop is an ideal starting point for organizations seeking a guide for systemic organizational improvement. We will review the foundation of the Baldrige Excellence Framework, the Baldrige Core Values and see how the components fit together as an integrated system. We will also explore how to document a Work System using a SIPOC chart. Attendees will walk away with practical skills they can immediately use to improve their organizational processes.

Baldrige for Beginners December 2024 Get tickets online for Baldrige for Beginners December 2024 here.

The process for the 2025 Baldrige Award, the nation’s highest recognition for excellence in organizational performance, is now underway, with the 2025 Baldrige Award Criteria now available.

The Baldrige Award Criteria are used to identify and recognize organizations that are U.S. role models of resilience and long-term success and from which other organizations can learn and improve. Feedback from customers and stakeholders, including from examiners and Baldrige Award applicants, was used to validate, refine, and improve the criteria and award process.

Award Criteria
The 2025 Baldrige Award Criteria consist of sections that contain three types of questions: context, results, and process. Context questions are first, followed by questions on results/outcomes. Context questions are not evaluated. Finally, process questions related to results are requested.

During the Application Evaluation phase (which includes Independent Analysis and Consensus Evaluation), applicant responses to results questions are rated using a rubric that determines responsiveness to the question, performance levels, performance trends, and relevant comparisons. Applicant responses to process questions in five sections will only be reviewed and rated by examiners if the applicant is selected as a finalist. Processes will be rated for being regular and repeated as well as improved based on evaluation.

There are five Baldrige Award Criteria sections that ask for results/outcomes:

Leadership and Governance
Operations (includes Operational Continuity)
Workforce
Customers and Markets
Finance
There are also three Baldrige Award Criteria sections (Strategy, Organizational Learning, and Community Relationships) that only request context and process questions because the efficacy of these core activities are demonstrated through the results presented in other sections. Applicants’ responses to process questions for these three sections will be evaluated during the Application Evaluation phase of the award process, along with results.

https://www.nist.gov/news-events/news/2024/12/now-announcing-2025-baldrige-award-criteria

The Baldrige Criteria as depicted by AI image generator

Description: The ornate compass is the central element, symbolizing guidance and strategic direction, with each direction point labeled with critical aspects of the criteria: North for Leadership, South for Workforce, East for Customer, and West for Strategy. Surrounding the compass, various interconnected gears represent process management, each gear intricately detailed to signify the complexity and interdependence of processes. Above the compass, a glowing light bulb symbolizes innovation and knowledge management. In the foreground, diverse groups are depicted working together around a large table, discussing plans and data, representing workforce focus and customer engagement. The overall atmosphere conveys a sense of harmony, precision, and dedication to excellence.

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https://www.spqa-va.org/