14IP

Guest expectations are higher than ever.

That's why many hotel teams are using softphones, to allow them to be on the go and still communicate with guests and staff.

Here are 5 benefits of softphones for hotel teams:

1. Accessibility - staff are constantly moving around the property, softphones allow them to answer calls from anywhere instead of being stuck to a desk phone.

2. No missed guest calls - Calls can be routed to the right person instantly, reducing missed calls and slow response times.

3. Reduce hardware costs - Softphones provide secure business communications on existing devices where necessary

4. AI Integrations - Softphones can become part of your hotel's wider communications ecosystem, working with ai virtual assistants and cloud telephony systems.

5. Multi-property operations - Softphones allow hotel groups to connect multiple properties through a single communications platform.

Find out more about 14IP's Clearly Anywhere Softphone: https://zurl.co/wTDna

Happy Canada Day!

To all of our Canadian customers, partners and colleagues, we hope you have a fantastic day celebrating, from everyone at 14IP. 🍁

Omnichannel isn’t just a buzzword for hotels, it’s about interacting with guests at every touchpoint.

Guests should move seamlessly between phone, chat, SMS, and email throughout their journey.

For example, a guest might call your hotel to ask about restaurant availability, spa appointments, or hotel services. Rather than ending the conversation there, they could instantly receive a text message with a menu, booking link, confirmation details, or additional information.

The interaction continues naturally across channels, without the guest having to start over or search for information themselves.

By creating a seamless experience across every touchpoint, hotels can reduce friction, improve responsiveness, and deliver a consistent service.

Because to a guest, it's not four separate conversations, It's one journey.