People Ink

Have you heard about the Helsinki-Toronto flight loaded with 400 passengers but only 200 lunches? The airline made a mistake, and the crew was in a difficult situation. However, an intelligent flight attendant came up with an idea. She announced:
"Ladies and gentlemen, I don't know how this happened, but we have 400 passengers on board and only 200 lunches!" “Anyone who is kind enough to give up food for someone else will receive free wine throughout the flight.”
Her next announcement was made 6 hours later: "Ladies and Gentlemen, if anyone wants to change their mind, we still have 200 lunches available!" 😆

What an ingenious solution to a potential customer service nightmare.
Real story or not, we know of actual examples of great customer service supported by company cultures that encourage innovation and customer service excellence.

"If you are crazy enough to do what you love for a living, then you're bound to create a life that matters" - Herb Kelleher