Customer Synergy
10/31/2011
http://www.businessinsider.com/tell-the-truth-where-are-you-most-productive-2011-10
Tell the Truth: Where Are You Most Productive? Interesting post today where Steve King at Small Business Labs asks Is The Traditional Office the...
10/20/2011
Tips for Improving Call Center Scheduling Adherence Is your call center a madhouse of crazed agents who never seem to stay on track with scheduling? Do you find it difficult to schedule every bathroom break, coaching activity and e-mail that will take an agent away from the phones? Have you thought about the potential benefit you could enjoy with the...
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