Customer Synergy

http://www.businessinsider.com/tell-the-truth-where-are-you-most-productive-2011-10

Tell the Truth: Where Are You Most Productive? Interesting post today where Steve King at Small Business Labs asks Is The Traditional Office the...

Tips for Improving Call Center Scheduling Adherence Is your call center a madhouse of crazed agents who never seem to stay on track with scheduling? Do you find it difficult to schedule every bathroom break, coaching activity and e-mail that will take an agent away from the phones? Have you thought about the potential benefit you could enjoy with the...