LUMA Insurance

Medical evacuation can cost over $50,000. Most travelers have no idea what their policy actually says about it.

If you need to be transported to a hospital equipped to treat you, or flown back to your home country for care, that's a medical evacuation. It comes up when local facilities can't provide what's needed, after serious accidents in remote areas, or when a condition requires specialist care that isn't available at the destination. It's not limited to any particular region.

Some plans include evacuation as standard. Others require an add-on, or carry limits that wouldn't cover the actual cost. With LUMA travel insurance, emergency evacuation and repatriation are standard across all plans — not an add-on.

It's worth verifying before your trip. Our team can check exactly what your plan includes.

Real protection, real peace of mind. Thank you for trusting LUMA Insurance with your health.

Responsible Healthcare is our collaborative approach to medicine that focuses on the care that is most appropriate for each situation, helping healthcare stay sustainable and high-quality for everyone. With clear information and a focus on what’s medically necessary, it’s easier to feel confident in decisions and support better outcomes for your health.

What does that look like in daily life?

Here are 5 practical ways to apply responsible healthcare:

1. Choose the right facility: Start by matching the facility to your needs. A routine check-up doesn’t require the same level of support as emergency care.
2. Confirm treatment necessity: Don’t be afraid to ask your doctor what is strictly required for your recovery, compared to what might be an optional add-on. Doctors appreciate patients who interact and ask informed questions.
3. Request itemized estimates: For any non-urgent care, ask for a clear breakdown of costs beforehand so there are no surprises.
4. Compare pharmacy options: Medication pricing can vary significantly. Check if there’s a price difference between hospital pharmacies and external providers, and make sure the treating doctor confirms whether any swapped medication is suitable. It’s best to get a prescription to ensure the correct dosage and use.
5. Stay organized: Keep your medical documentation and estimates in order to ensure transparent billing and smoother claims.

Making these small, conscious shifts can help keep quality medical care available and affordable for everyone.

Your liver can often recover if you catch problems early.

Many liver issues are preventable with everyday habits:

- Balanced meals
- Regular movement
- Maintaining a healthy weight
- Limiting alcohol

Over time, alcohol-related damage can progress: fatty liver → cirrhosis → liver cancer.

Key point: there is no completely “safe” level of alcohol, but staying within recommended limits can help lower risk.

The good news: fatty liver can be reversible with lifestyle changes.

But fibrosis and cirrhosis are not reversible. Progression can only be slowed or managed.

Small changes now can protect your health over the long term.

Most travel insurance policies have a clause that voids cover for motorbike accidents. It applies whether you're in Bali, Portugal, or Mexico.

It's one of the most common issues we see in claims. Someone rented a motorbike or scooter, something went wrong, and when they called their insurer they found out the policy didn't cover it. Not because medical costs weren't covered in principle, but because the activity voided the policy. Usually it comes down to whether the rider held a valid local licence for that vehicle type, a requirement that often goes unmentioned at the rental shop.

Before any trip where you might get on two wheels, it's worth checking what your policy says. Our team is happy to walk you through it.

Clinic or hospital?

GP or specialist?

Tests, referrals, surgery?

When something feels off, the questions start piling up. Most of the time, you’re left to navigate the answers alone, sitting in waiting rooms for a ten-minute window where you barely feel heard.

Medipro was built to fill that gap, and with LUMA, you get direct access to a Medical Support Team that takes the time to listen and reviews your case personally.

Instead of leaving you to piece things together, the Medipro team looks at your symptoms, your history, and your concerns to create a personalized roadmap. It’s an optimized plan that tells you what’s happening and what your next move should be, whether that’s a specific specialist, a certain test, or a different care path.

And they don’t just point the way and disappear. They stay in touch, checking in as you move through treatment so you’re never navigating the system by yourself.