Ivory Interiors

Are you a great communicator who enjoys problem solving? If so, read on to find out more about this exciting new opportunity.

The Customer Relations Officer role is brand new within our firm. We need someone who will be working across the whole of Ivory Interiord to champion excellent customer service and respond to customer complaints.
As our Customer Relations Officer you will contribute to the direction and implementation of the company's Complaint Handling Procedures.
The role also involves ensuring that service meets company standards; in keeping with our Treating Customers Fairly culture as well as ensuring that Ivory Interiors meets all its regulatory obligations.

Principal Accountabilities;
Provide direct support, guidance and advice to the business with regard to any Customer Relations related queries.
To influence and assist all areas to establish and maintain appropriate standards of complaint handling practice consistent with company and regulatory requirements.
To build effective, supportive relationships with key stakeholders to facilitate and develop the company and regulatory culture.
To promote a positive and proactive approach to embedding complaint handling 'best practice' and with it a forward-looking customer focused culture.
To provide support and guidance to Customer Relations team members when necessary.

To apply send your resume to : [email protected]
Application deadline : 11 - 03 - 2021

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