Dataintell N.V.

Dataintell implementation specialist

Become an expert in all Restaurant POS Systems offered by DATAINTELL N.V.. You will plan, direct, coordinate and conduct the activities of a Restaurant Point of Sale deployment. (typically SURVEY, DESIGN, DEVELOP, PROGRAM, TEST, MODIFY, REVIEW, DOCUMENT, INSTALL, TRAIN, SUPPORT LIVE, FOLLOW-UP, etc.)
Your system expertise will include primarily SOFTWARE Applications and Databases, as well as Operating Systems. You will also specialize in network communication problem solving, and hardware diagnosis. Hardware primarily includes POS touchscreen terminals and tablets, all types of printers, cash drawers, magnetic card readers, scanners, scales, and all other POS peripherals, as well as Servers and PCs.

You will typically start your career as a SUPPORT TECHNICIAN, entry-level, unless you have prior knowledge and experience in the implementation of specific POS Systems and Software Applications. Without having this specific knowledge or certain industry experience, most should consider reviewing the Job Description for SUPPORT TECHNICIAN, and if those Job Requirements are acceptable to you, we suggest you apply for that position.

Your General Duties:
• Conduct site surveys for proper network and electrical requirements.
• Proficiency in wireless networks is a plus.
• Consult with end uses on programming needs and feature set required by the end user.
• You will provide system analysis and programming, as well as training for projects assigned.
• You will train customers and tutor coworkers on the use, programming and maintenance of the product.
• Preform the complete installation of a POS System.
• Preform Live Support (sometimes at night and over the weekend)
• You will schedule and adjust your hours of work based on an ever-changing schedule.
• You will receive transferred customer calls from Support Center and log accurate information of the steps taken to resolve the problem.
• You will work independently with minimal supervision and be able to handle at least 95% of all situations on your own.
• You will be able to make independent decisions on behalf of the company in matters that have financial impact.

Your Special Skills:
• Communication and Customer Service. You will possess or cultivate the ability or skill to maintain appropriate communication with the client.
• You will have an outgoing, strong “people-person” personality.
• You will have sharp listening, creative questioning, and good note taking skills to gain a clear understanding of the application and needs in order to provide an effective solution.
• You will have good planning, organization, and time management skills without constant intervention of supervisors, so that several ongoing projects can be moved along and completed on schedule.
• You will have an ability to work quickly and efficiently to meet deadlines.
• You will have good creative problem solving skills, be an independent thinker, and have a dedication to customer satisfaction.
• You will have a positive “can-do” attitude, energy and enthusiasm, as well as like people contact.
• You will have typing skills of 35+ wpm.
• You will have a Professional, Business-like appearance.

The Requirements Needed for you to Perform:
• You will have the ability to set up and program various types of POS and back office software.
• You will have knowledge of the RESTAURANT industry.
• You will understand the inherent control problems that exist in these different environments and vertical markets.
• You will have the ability to teach and instruct conceptual and technical concepts concerning the features and benefits of the system.
• You will be responsible for taking notes during customer information meetings, creating programs for demonstration systems, insure demo, provide remote support, on-site programming of changes and fixes, and coordinate installations with multiple departments.
• You will be able to take on special projects, including the planning, development, and implementation and lecturing of a User’s Seminar, to improve the level of customer satisfaction and the value of the software product.

Wij wensen de gehele samenleving een vrolijk kerstfeest toe🎄🎅

Find our solutions at the best restaurants in town. Need a demo email us at [email protected]